Licensed P&C Professional - Sales and Service… at USAA · Colorado…

Summary: USAA is dedicated to empowering its members to achieve financial security through competitive products and exceptional service. They are seeking a Licensed Insurance Professional to provide customer service, sales, and retention activities for Property & Casualty personal line products, while maximizing sales potential and assisting members with their insurance needs. Responsibilities: - Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels - Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states - Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs - Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels - Maintain required Property & Casualty (P&C) licenses and state registrations - Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures Required Qualifications: - High School Diploma or GED equivalent - 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience - Current Active Property and Casualty or Personal Lines licensed in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed - Ability to prioritize and multi-task, including navigating through multiple business applications Preferred Qualifications: - US military experience through military service or a military spouse/domestic partner - Prior experience in a fast-paced contact center environment Required Skills: Property and Casualty license, Personal Lines insurance knowledge, Customer service experience, Contact center environment experience, Insurance sales, Insurance underwriting, Insurance billing, Insurance policy management Benefits: Signing bonus of $2,000, The signing bonus is paid in one installment after 45 days of employment., Shift differential of 15% for hours worked after 6:00 PM Local Time and any hours worked on Saturday or Sunday., Comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance, Pay for all licensing costs, Opportunity to work offsite 2 days a week after six months in-office, Relocation assistance is not available for this position., Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors., Comprehensive medical, dental and vision plans, 401(k), Pension, Life insurance, Parental benefits, Adoption assistance, Paid time off program with paid holidays plus 16 paid volunteer hours, Various wellness programs, Career path planning and continuing education assists employees with their professional goals