Floater Property Manager (Storage) at USA Storage… · Clemmons

Job Type Full-time Description Job Title: Floater Property Manager Work Location: Clemmons, NC; Advance, NC (Bermuda Run); Winston Salem, NC (Hickory Tree); Concord, NC (Kannapolis) Reports to: Area Manager or District Manager Full-Time, Hourly, Non-Exempt Role Summary The Floater Property Manager travels to multiple storage centers within a designated region to provide coverage or relief whenever properties require additional support. These needs may arise due to staff shortages, high-traffic periods, special events, or unforeseen circumstances. A successful Floater Property Manager adapts quickly to different property environments, maintains strong customer relationships, and upholds standards across locations. Key Responsibilities Multi-Site Coverage and Relief: • Travel between properties to provide immediate coverage for staffing shortages, peak traffic times, or other operational needs. • Adapt to each location’s specific procedures, customer base, and operational requirements. • Ensure smooth day-to-day operations and maintain consistent standards regardless of which property you’re assigned to. Sales and Customer Relations • Engage potential and existing customers in person and over the phone to meet or exceed sales and occupancy goals. • Deliver exceptional customer service by addressing inquiries and resolving issues promptly and professionally. • Build positive relationships with customers, colleagues, and local vendors to maintain a welcoming environment. Administrative and Financial Management • Process payments, invoices, and handle daily financial transactions accurately. • Monitor revenue performance by overseeing pricing, promotions, and occupancy strategies aimed at maximizing profitability. • Manage delinquent accounts, collect outstanding payments, and follow company policies on lien laws. • Submit timely and accurate reports (e.g., occupancy, financials, operational updates) to Area or District Manager. Property Maintenance and Security • Conduct routine property inspections to ensure sites are safe, clean, and well-maintained. • Perform minor maintenance tasks such as cleaning vacant units, removing locks, picking up trash, and performing basic repairs. • Monitor security systems and promptly address issues to maintain a secure facility. • Coordinate with contractors or vendors for larger repairs or maintenance. Leadership and Teamwork • Partner with on-site staff and management to share best practices, mentor new hires, and support continuous improvement. • Uphold company policies and The Highline Way by demonstrating professionalism and integrity in all interactions. • Maintain clear communication with team members and leadership, providing feedback and updates as needed. • Perform additional tasks as assigned by the Area or District Manager to support operations across the region. Requirements Skills Required • Strong sales, customer service, and administrative capabilities. • Excellent verbal and written communication skills for a diverse audience. • Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer applications. • Ability to work independently in unfamiliar or changing environments while maintaining a positive, solution-focused attitude. • Strong problem solving and organizational skills; capable of prioritizing tasks effectively. • Professional demeanor, including appearance and interpersonal interactions. Education and Work Experience Requirements • High-school diploma or GED required; college coursework or degree preferred. • Previous experience in sales, retail, or a customer-facing environment preferred. • Successful completion of a background check and drug screening. • Valid driver’s license, proof of insurance, and reliable transportation for travel between properties. Physical Requirements • Ability to lift and carry up to 50 lbs. • Must be able to stand for extended periods, up to 8 hours at a time. • Ability to communicate clearly and effectively over the phone, including speaking, listening, and responding professionally. • Must maintain a professional appearance and project an outgoing, friendly demeanor. • Ability to safely and successfully perform essential job functions while meeting productivity standards. • Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations. Scheduling Expectations • Position requires flexible availability to accommodate multi-site coverage. • This position requires the flexibility to work Saturdays, occasional overtime, and as business needs dictate. • Frequent travel between sites; mileage reimbursement will be provided as applicable. Salary Description $16-$18/hour