Manager, Program Services at USA Hockey in Colorado Springs, CO

MANAGER, PROGRAM SERVICES — USA HOCKEY Location: Colorado Springs, CO · Visa sponsorship: no Job Title:                     Manager, Program Services Department:               Membership Development Reports To:                 Director, Program Services Basic Function:           The Manager, Program Services will provide education and resources to local USA Hockey member associations with a focus on supporting our events both in Adult and Adaptive hockey, delivery of our new AI/Analytics projects and executing elements of our Integrated Marketing Program.   Essential functions and responsibilities include, but are not limited to:   Membership and Program Development • Establish and maintain relationships with District, Affiliate, local association and industry leaders. • Provide support to local leadership on growing 8 & under hockey through the development of tools, best practices, program development and leveraging data. • Travel and support execution of 3-4 of our Tournament events specifically around Adult and Adaptive Hockey • Be an active member of problem solving and running analytics for our new AI and Analytics initiative • Delivery specific elements of our Integrated Marketing program including emails, social and video. • Research and build programs, resources and best practices for use by local associations. • Liaison with professional hockey clubs and leagues on partnering on grassroots initiatives • Other duties as assigned.   People Leadership ·       Foster a culture that encourages teamwork, open and constructive communication and a positive working environment. ·       Collaborate with USA Hockey volunteers on all functions as listed above ·       Established experience in customer relationship management is optimal.   Required Qualifications:   Education ·       Bachelor’s degree required.   Experience ·       2-3 years experience including Internships if just graduating from school   ·       Background and experience in analytic platforms including XSell, SQL and AI tools ·       Experience with the in working closely with individuals at the local level Skills ·       Must have excellent communication, leadership, organizational, and management skills. ·       Willing to be hands-on in program services. ·       Ability to make difficult and timely decisions. ·       Strong relationship building skills required ·       Strategic thinking, excellent written and verbal communication as well as problem solving skills are essential. ·       Willingness to travel 4-5 times a year ·       Ability to effectively manage several projects simultaneously is a must. ·       Basic computer skills and ability and willingness to learn online systems quickly. ·       Enthusiastic, positive attitude and strong work ethic. ·       Public speaking and teaching experience is preferred.   Work Conditions: ·       Standard office equipment ·       Work space within a multi-level building and indoor/outdoor ice arenas ·       Extensive travel required ·       This position does require occasionally working on nights and weekends.   Salary: ·       $60,000 annually ·       Benefits include health, dental, vision, vacation accrual of 75 hours, personal time, sick time, 403B with 4% match after six months, and a paid summer break   Availability: ·       Position to begin immediately at USA Hockey’s national headquarters in Colorado Springs, Colo.