Urban Indian Center of Salt Lake→
Medical Assistant at Urban Indian Center of Salt Lake in Murray, UT
Job Description
Position Description: Medical Assistant
| Division: | Clinical Services | Supervisor: | Clinical Support Manager | |
| Job Code: | DCS-011 | Classification: | FT, Non-Exempt | |
| Wage Scale: | NE-07 ($19.99 to $27.25) per hour | Effective Date: | 6/2023 | |
| Hours/week: | 40+ | Revised Date: | 11/2025 |
PROGRAM PURPOSE
The Urban Indian Center of Salt Lake (UICSL) is dedicated to our Mission of SERVING THE PEOPLE BY HONORING NATIVE CULTURES, STRENGTHENING HEALTH & WELLNESS PROGRAMS, & CULTIVATING COMMUNITY.
UNIFORM PERFORMANCE EXPECTATIONS
In performance of their respective responsibilities, all employees of the UICSL and our affiliates must rise to the level of expectations in which they:
-
Fully uphold all principles of confidentiality and patient/client care.
-
Adhere to the Standards of Conduct for UICSL, and all professional and ethical standards for the healthcare industry and/or their respective area(s) of expertise.
-
Interact in an honest, trustworthy, and dependable manner with patients/clients and co-workers.
-
Possess and utilize a strong sense of cultural awareness and interpersonal respect.
-
Maintain a current insurable driver’s license in the State of Utah (if operating UICSL vehicles).
-
Strive to learn and serve in compliance with federal regulations and UICSL policies and procedures, and to seek solutions for issues or problems they encounter in alignment with those resources.
POSITION SUMMARY
The Medical Assistant (MA) is a clinical support position at the Urban Indian Center of Salt Lake (UICSL), responsible for assisting in the delivery of culturally responsive and patient-centered primary care services. The MA prepares patients for examinations, collects essential health information, assists providers during visits, and supports safe and efficient clinical operations.
Reporting to the Clinical Support Manager, the MA works closely with medical providers, nurses, behavioral health staff, public health staff, and front office personnel to maintain efficient clinic operations and coordinated care. The role supports daily patient flow, clinical documentation, point-of-care (POC) procedures, specimen collection, immunizations, and essential administrative tasks that contribute to safe and timely patient care. The MA also contributes to maintaining clean and organized clinical environments, supporting supply readiness, and following established protocols for infection prevention, safety, and patient service excellence.
By upholding high standards of clinical support, professionalism, and cultural humility, the MA contributes to accessible and high-quality healthcare for American Indian and Alaska Native (AI/AN) communities served by UICSL while ensuring proper documentation, adherence to delegated tasks, and alignment with organizational expectations.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
-
Supports the daily clinical operations at UICSL by preparing patients for examinations, collecting vital signs, documenting patient information, and assisting providers using a culturally responsive and patient-centered model of care that blends clinical best practices with Indigenous values and community priorities.
-
Works in close collaboration with medical providers, nurses, behavioral health staff, public health staff, and front office personnel to maintain smooth patient flow, ensure timely rooming, support coordinated care, and facilitate efficient transitions between clinical services.
-
Assists with routine clinical procedures including specimen collection, phlebotomy, immunizations, point-of-care testing, and wound care tasks delegated by a licensed provider, ensuring adherence to competency requirements, infection control standards, and safety protocols.
-
Prepares, cleans, and restocks exam rooms and clinical spaces throughout the day, maintaining supply readiness, equipment organization, and proper sanitation procedures to support continuous patient care and meet accreditation/licensure expectations.
-
Updates patient information in the electronic health record with accuracy and timeliness, ensuring proper labeling of specimens, correct data entry for vital signs and assessments, and appropriate routing of messages, results, and provider instructions.
-
Provides culturally respectful patient support by reinforcing provider-directed instructions, assisting with care coordination needs, helping patients navigate clinic processes, and responding to questions
-
Coordinates appointment scheduling, referral processing, patient reminders, and follow-up instructions in alignment with clinical workflows, contributing to reduced waiting times, improved continuity of care, and enhanced patient experience.
-
Supports medication administration under provider delegation, including vaccine preparation, injection support, and medication documentation, while ensuring compliance with organizational policies and Utah Medical Assistant delegation requirements.
-
Follows all infection prevention, environmental cleaning, sharps handling, and biohazard disposal procedures to maintain a safe clinical environment for patients, staff, and families.
-
Assists with medical supply inventory tracking and collaborates with the Purchasing Department to ensure timely ordering, proper stock rotation, and adherence to procurement procedures required for clinical readiness.
-
Participates in clinical huddles, case discussions, and continuous quality improvement activities by sharing observations, reporting safety concerns, supporting performance initiatives, and ensuring alignment with UICSL’s clinical standards.
-
Supports workforce development by participating in competency reviews, completing annual training, maintaining updated certifications, and modeling professional behavior consistent with UICSL’s mission and culturally grounded approach to care.
-
Represents UICSL in a positive and professional manner when interacting with patients, families, community partners, and visiting providers, helping build trust and strengthen collaborative relationships.
-
Performs other duties as assigned by the Clinical Support Manager that support the overall functioning of the clinical division, alignment with organizational goals, and delivery of high-quality, integrated care.
Qualifications
MINIMUM QUALIFICATIONS
| Education: |
|
| Experience: |
|
| Certifications/Licensure: |
|
| Other: |
|
PREFERRED QUALIFICATIONS
| Education: |
|
| Experience: |
|
| Certification/Licensure: |
|
| Other: |
|
KNOWLEDGE, COMPETENCIES, AND CHARACTERISTICS (KCC)
| Knowledge of electronic health record systems with preference for eClinicalWorks | |
| Knowledge of basic clinical procedures including vital signs, specimen collection, and immunization support | |
| Competency with infection control practices and outpatient clinic safety standards | |
| Proficiency in using common office software including Microsoft Word, Excel, and internet-based programs | |
| Ability to document clinical information accurately within electronic health records | |
| Ability to communicate clearly and professionally in verbal and written formats | |
| Ability to organize tasks, manage time effectively, and prioritize competing demands | |
| Shows a positive attitude of service and respect for American Indian and Alaska Native cultures | |
| Displays dependability, reliability, and a commitment to supporting team-based care | |
| Displays strong interpersonal skills with the ability to support conflict resolution | |
| Exhibits adaptability and a willingness to learn within a fast-paced clinical environment | |
| Maintains professionalism, empathy, and emotional intelligence when interacting with patients and staff |
WORK ENVIRONMENT
Work is performed in a community health clinic setting that includes exam rooms, hallways, laboratory spaces, and shared work areas. The Medical Assistant interacts regularly with patients, families, and clinical staff in a fast-paced environment that requires adherence to infection control practices and professional conduct. Exposure to bodily fluids, medical equipment, and cleaning supplies may occur as part of routine clinical operations.
PHYSICAL DEMANDS
The role requires frequent standing, walking, and movement between exam rooms, as well as occasional bending, lifting, reaching, and assisting patients with mobility needs. Duties may include preparing clinical areas, handling supplies or equipment and lifting items up to 25 lbs. UICSL provides reasonable accommodations under the Americans with Disabilities Act (ADA) to support individuals in performing essential functions.
MENTAL DEMANDS
Mental demands include the capacity to remain attentive, organized, and responsive while managing routine clinical tasks and frequent patient interactions. The Medical Assistant must process information accurately, follow delegation and clinical protocols, and communicate clearly with patients and staff. The role requires emotional steadiness, problem-solving within scope, and the ability to maintain professionalism and cultural sensitivity in various situations. UICSL provides reasonable accommodations under the Americans with Disabilities Act (ADA) to support individuals in performing essential functions.
Disclaimer: The information in this document is designed to portray the general nature and level of work performance expected by employees in this position. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Employees will be asked to perform other related and reasonable duties as needed by their direct supervisor.
Indian Preference Statement: As a federal contractor and in compliance with Sub-Chapter II, Chapter 14, Title 25 of the United States Code, the Act of April 16, 1934 (48 Stat. 596), as amended; and Section 7(b) of the Indian Self-Determination and Education Assistance Act, Pub. L. 93-638, 88 Stat. 2205, 25 U.S.C. 450e(b), UICSL gives preference in employment opportunities to American Indians/Alaska Natives (AI/AN) who can perform the work outlined in our Position Description(s) regardless of age, sex, religion, or tribal affiliation (subject to existing laws and regulations). UICSL also extends preference to AI/AN organizations and AI/AN-owned economic enterprises in the awarding of any subcontracts engaged under our funding agreement(s).
To the extent feasible and consistent with effective performance as a federal contractor, UICSL may give preference in employment and training opportunities to AI/ANs who are NOT fully qualified to perform the work outlined in our Position Description(s) regardless of age, sex, religion, or tribal affiliation (subject to existing laws and regulations); and UICSL may provide reasonable opportunities for training including on-the-job, classroom, or apprenticeship training designed to increase the vocational effectiveness of AI/AN employees.
When UICSL is unable to fill our employment and subcontracting opportunities after giving full consideration and preference to AI/AN candidates, employees and/or subcontractors, UICSL will satisfy our needs by selecting non-AI/AN candidates and subcontractors in accordance with equal employment opportunity and affirmative action statues mandating that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. (48 CFR §52.222-26).
| REVIEWED BY: | Eva Leyer, Human Resource | SIGNATURE: | |
| APPROVED BY: | Matt Poss, Executive Director | SIGNATURE: | |
| ESTABLISHED DATE: | 11/2025 | REVIEW DATE: | 11/2027 |
EMPLOYEE ACKNOWLEDGEMENT
I have reviewed and been provided with the content of the Medical Assistant position description.
My signature on this document certifies that I can perform the essential functions of this position as outlined in this description, with or without reasonable accommodation. A signed copy of this document will be maintained in my Personnel file for reference.
| Describe any accommodations required to perform these functions: | ||
| Employee Name (Print) | Employee Signature: | Date: |