Configuration Management Specialist (BA3) – Clinical Systems & Access Governance

Client: Service New Brunswick (SNB) – Government of New Brunswick

Program: Symbio – Clinical Information System (CIS)

Openings: 3 Positions

Duration: November 30, 2026 – November 29, 2028 (2 years + two optional 1-year extensions)

Location: Remote – New Brunswick (Quarterly travel to NB required)

Work Schedule: Monday–Friday, 8:15 AM–4:30 PM AST

Maximum Rate: CAD $110/hour

Language: English required; French is an asset

Job Overview

Service New Brunswick is seeking an experienced CIS Configuration Management Specialist (BA3) to support the provincial Clinical Information System (CIS) implementation under the Symbio Program.

The successful candidate will combine healthcare business analysis, clinical application configuration, configuration management, and access governance experience to support system standardization, operational readiness, and clinical workflows.

Key Responsibilities

• Conduct business analysis, requirements gathering, stakeholder interviews, and workshops.
• Support CIS/EMR/EHR configuration management and application administration.
• Develop and maintain configuration inventories, repositories, standards, and documentation.
• Monitor configuration delivery, synchronization, scheduled jobs, processing queues, and system failures.
• Troubleshoot configuration issues, coordinate remediation, and validate successful processing.
• Support Role-Based Access Control (RBAC), role design, user provisioning, deprovisioning, and access governance.
• Develop access matrices, role catalogues, configuration requirements, BRDs, and traceability matrices.
• Support change control, configuration audits, testing, implementation, and operational readiness.
• Collaborate with clinical, operational, technical, privacy, cybersecurity, and vendor teams.

Requirements

Mandatory Requirements

1. Bachelor's degree in Computer Science, Business Administration, Health Informatics, or a related discipline (or equivalent experience).
2. Minimum 5 years of Business Analysis experience, including requirements gathering, workshops, process analysis, use cases, and documentation.
3. Minimum 3 years of hands-on CIS/EMR/EHR administration, configuration, or implementation experience within healthcare organizations.
4. Minimum 5 years of experience working directly with clinical stakeholders and healthcare operational teams.
5. Proficiency in MS Word, Excel, PowerPoint, and Teams.
6. Minimum 3 years of configuration management, change control, or application administration experience.
7. Resume must not exceed 5 pages.

Desirable Skills & Attributes (With Required Experience)

1. Configuration Monitoring & Troubleshooting – 3+ years: Experience monitoring CIS/EMR/EHR configuration processes, configuration promotion, synchronization, scheduled jobs, processing queues, failures, exceptions, troubleshooting, and remediation.

2. Configuration Documentation & Standards – 3+ years: Experience developing and maintaining configuration inventories, configuration repositories, configuration documentation, and configuration standards.

3. Access Management & RBAC – 2+ years: Experience supporting role design, user provisioning, deprovisioning, access management, and access governance.

4. Configuration Governance & Change Control – 2+ years: Experience implementing or supporting configuration audit controls, monitoring, compliance requirements, and change management processes.

5. Clinical Workflow Analysis – 3+ years: Experience working with clinical operational workflows and translating clinical and business needs into application configuration requirements.

6. Testing & Operational Readiness – 2+ years: Experience supporting testing, validation, implementation, and operational readiness activities for healthcare applications.

7. New Brunswick Healthcare Experience – Asset: Previous experience with Horizon Health Network, Vitalité Health Network, Service New Brunswick (SNB), or provincial healthcare services.

8. Communication & Language Skills – Strongly Preferred: Excellent verbal and written communication, stakeholder facilitation, and presentation skills in both English and French.

Ideal Candidate

Senior Healthcare Business Analyst with strong hands-on CIS/EMR/EHR configuration and application administration experience, combined with configuration monitoring, troubleshooting, RBAC, and clinical stakeholder engagement.

Important: Generic IT Business Analysts without practical healthcare application configuration experience will not be suitable.

Submission Requirements: Maximum 5-page resume, detailed project experience with client names and dates, two professional references, and willingness to travel to New Brunswick quarterly.