Performance Improvement Coordinator at UPMC in Hanover, PA

UPMC Corporate Operations is hiring a Performance Improvement Coordinator to join our team! This role will work Monday through Friday during the hours of 8:00 AM to 4:30 PM or 7:00 AM to 3:30 PM. At times, there will be some work from home flexibility based on department needs.

This position supports the performance improvement activities for the Department / Organization. This includes the development and implementation of quality performance improvement plans, barrier analyses, medical management programs, interventions to improve performance, analyzing the results and preparing summaries of outcomes for the clinical programs. This position is also responsible for the research of clinical standards of care, reviewing data to identify opportunities, drafting of program descriptions, work flows, assessments, reports, training materials and other communication documents. This position will participate on multidisciplinary work teams related to performance improvement activities.

If you have prior outpatient experience along with epic, this could be the role for you. Apply today!

Responsibilities:

• Collaborates with the clinical staff and other departments to collect information related to opportunities for improvement in clinical or service outcomes. This includes clinical programs or other NCQA clinical standards. Conducts barrier analysis and prepares summaries of findings and interventions.

• Prepares performance improvement documents in format required by government agency, regulatory body or accrediting body. Completes research related to improvement activity, requests data, reviews reports and summarizes findings. Obtains information from clinical staff or other areas on interventions implemented related to opportunity.

• Assists in developing tools and reports that will provide the clinical leadership management with information on progress of performance improvement initiatives, and outcomes for the programs. Analyzes results and prepares reports on findings for review by the clinical leadership.

• Coordinates the scheduling of work team meetings, prepares documents, maintains minutes, and creates updates on the status of projects or programs. Assists the clinical team in drafting assessments, work flows, business rules, policies, procedures, and reports that support new or existing programs.

• Reviews product HEDIS, CAHPS, HOS, and other satisfaction reports. Request additional reports as needed to identify opportunities for improvement. Assist in the development of effective interventions. Prepare reports or tracking tools to monitor improvements and summarize effectiveness of interventions. Assist in corporate wide work groups to impact these rates for all lines of business.

• Assists in the development and implementation of training programs, tools, and other documents to help staff successfully implement and maintain clinical initiatives or programs.

• Bachelor's degree in business, health care management, or related field required.

• Master's degree preferred (extensive related experience will be considered).

• Minimum of two years experience in performance improvement management required.

• Experience in health care insurance or health care industry preferred.

• Experience in an outpatient setting preferred.

• Experience with EPIC preferred.

• Experience in a physician practice setting preferred.

• Strong problem solving, organizational, and communication skills (oral and written) are required.

• This person must have the ability to coordinate the development and implementation of multiple large projects at one time, organizing tasks and deliverables needed to meet the objectives and timelines established for the programs.

• Must be able to function in a complex environment.

• Must have strong analytical skills.

• Must have strong computer skills including use of Word, Excel, Powerpoint, Access and Outlook.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran