Full - Time Leasing Consultant at University Partners in Athens, GA

JOB PURPOSE:  Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.  PRIMARY DUTIES & RESPONSIBILITIES:  Will always include those specifically assigned by the immediate supervisor.  • Provide excellent service to all residents, prospects, and visitors to the community.  • Effectively lease apartments in accordance with occupancy goals.  • Follow Fair Housing Standards in all dealings with prospects and residents.  • Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.  • Conduct the application review for each lease including credit and income verifications and background checks.  • Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.  • Ensure the condition of leased apartments prior to move-in, including a final inspection.  • Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.  • Complete all tasks necessary to successfully operate the leasing office.  Specific Responsibilities:   Daily/Weekly:  • Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.  • Answer all phone calls, emails, and voicemails that come in throughout the day.  • Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.  • Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.  • Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.  • Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.   • Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.  • Applications: Enter prospect information into Entrata as directed by Assistant Community Manager.  Follow up with applicant to retrieve any incomplete information.  • Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.  • Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.  • Renewals: complete renewal effort tasks as necessary.  Monthly/On-Going:  • Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.  • Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.   • Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.  • Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.  TURN:  • Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.  • Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.  • Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:  • Enter gate codes, distribute parking decals.  • Obtain utility hook-up verification from resident (or no mail key).  • Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).  • Confirm Resident Contact Information & Demographics in Entrata  QUALIFICATIONS:   • Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.  • Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.  • Excellent customer service, sales, and negotiation skills.  • Good communication and listening skills.  • Able to speak effectively before groups of customers or employees of organization.  • Able to read and understand lease documents.  • Able to be an effective team player and interact well with others.  • Organized and detail oriented.  • Patient, even-tempered and works well under pressure.  • Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.  • Able to write routine reports and correspondence.  • Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.  • Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  • Effective time management skills.  • Able to maintain confidentiality.  • Able to follow directions from a supervisor.  • Able to understand and follow posted work rules and procedures.  • Able to accept constructive criticism.  • Able to work weekends or overtime as job requires.  EDUCATION AND EXPERIENCE REQUIREMENTS:  • Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.  OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:  • Knowledgeable in Microsoft Word and Excel.  • Knowledge in Entrata preferred.  CERTIFICATES, LICENSES, REGISTRATIONS:  • None  s? No