Health Care Clinic Assistant Manager -… at University of… · Iowa City

The University of Iowa Community Clinics (UICC) is seeking a Health Care Clinic Assistant Manager to support our Quad Cities and Offsite Clinics. In this pivotal role, you’ll play a vital part in the day-to-day management of medical clinics and staff. Your responsibilities will span several critical areas. This position assists in overseeing the operations of medical clinic(s), ensuring smooth functioning. Collaborating with healthcare staff, you’ll foster effective communication and coordination. Staff management, including scheduling, performance evaluation, and support, will be a key focus. Additionally, this position will serve as a liaison between patients and healthcare providers, ensuring patient needs are met. Your role involves addressing patient inquiries, managing templates, and enhancing patient experience. Lastly, you’ll work closely with third-party vendors and enterprise partners to optimize clinic operations. Coordinating resources, logistics, and administrative processes will be essential to the success of the site(s).

Position Specific Responsibilities:

HR Management:

• Participate in the recruitment and selection process of staff.
• Develop and implement strategies for staff performance management.
• Ensure adherence to organizational policies, procedures, and regulations.
• Provide constructive feedback and support HR initiatives to foster a positive work environment.
• Assure that staff is compliant with UI policies and procedures.

Financial:

• Gather and analyze financial and productivity data to inform decision-making.
• Assist in budget development, resource allocation, and cost containment efforts.
• Assess patient grievances leading to financial adjustments and present them to senior leadership for approval.
• Create strategic business proposals concerning new patient care initiatives, encompassing service expansion, provider addition, and establishment in new locations. Review clinic visits and make changes to ensure budget targets are being met.

Operations:

• Ensure compliance with standards of care, regulatory requirements, and safety protocols.
• Lead quality assurance initiatives to enhance patient care and satisfaction.
• Collaborate with staff to meet established goals and objectives.
• Oversee and direct the onboarding process for new providers
• Collaborate with various departments at UI Health Care.
• Address patient complaints with the Office of the Patient Experience
• Ensure department compliance with accreditation standards and recommend improvements.
• Monitor Riskonnect submissions and respond as needed.
• Identify QA priorities and trends in coordination with nursing leadership and Medical Director.

Patient Care/Services Deliver:

• Evaluate physician scheduling templates and propose recommendations to enhance patient flow, reduce wait times, and boost efficiency for physicians and staff.
• Gather, analyze, and format data for various reports, ensuring the cost-effectiveness and efficiency of clinic operations and productivity.
• Enhance clinic workflow and efficiencies by ensuring staff operate at the highest level within their scope of practice.
• Participate in promptly addressing patient complaints or concerns.
• Review patient satisfaction reports regularly with leadership, stakeholders, providers, and staff. Identify recurring issues and devise improvement plans.
• Staff frontline as needed.

Planning and Goal Management:

• Participate in the development of the offsite strategic plan.
• Develop action plans to meet those goals

Communications:

• Foster productive relationships with faculty, staff, Department Administrators and DEO, Strategic Planning, Marketing and Communications, and UI Health Care patient care support areas.
• Maintain regular communication with key stakeholders to optimize operations.
• Address and resolve issues by effectively communicating with patients, families, and staff.

WE CARE Core Values:

• Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Percent of Time: 100%

Pay Grade: 5A https://hr.uiowa.edu/pay/plans

Schedule: Variable hours between 8:00 AM – 5:00 PM, Monday through Friday

Availability to provide support to other clinics.

Location: various locations in the Quad Cities, Dubuque, and Iowa City. (this position could support other clinic locations, as needed)

Benefits Highlights:

• Regular salaried position located in the Quad Cities, Iowa
• Fringe benefit package including paid vacation, sick leave, health, dental, life, and disability insurance options; and generous employer contributions into retirement plans and complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm

Position Qualifications:

• A Bachelor’s degree or an equivalent combination of education and experience is required.
• 3 years administrative and/or clinical operational experience is required.
• Excellent written and verbal communication skills.
• Proficiency in computer spreadsheet and database applications.
• Availability to provide support to other clinical locations based on clinical hours/need.
• Valid US driver's license and ability to meet University of Iowa Risk Management driving requirements.

Desired Qualifications:

• 1-3 years of experience working in the ambulatory health care environment

• 1-3 years of experience directing patient care delivery

• Building operations experience

• Experience collaborating with external stakeholders to support smooth ambulatory clinic operations through strong relationships and clear communication

• A Master's degree in business, healthcare or higher education administration

• Knowledge of the University of Iowa Health Care policies, procedures, and regulations.

• Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments.

• Commitment to customer and employee satisfaction.

• Excellent analytical skills

• Ability to facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives and deadlines.

In order to be considered, applicants must upload resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Shaye-Short@uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.