Internship – Digital Product Management,… at Universal… · Orlando

Summary: Universal Orlando Resort is seeking an intern for their Digital Product Management team to support the Resort Guest Experience. This role involves assisting with product delivery activities, analyzing product performance data, and contributing to cross-functional team coordination. Responsibilities: - Partner with Product Managers and Product Owners to support day-to-day product delivery activities (backlog grooming, user story creation, acceptance criteria definition) - Assist in gathering and documenting business requirements from operations, technology, and guest experience teams - Analyze product performance data and contribute insights to improve features such as wait times, ticketing, or guest flow experiences - Support coordination across cross-functional teams (engineering, design, QA, operations) to track progress and resolve blockers - Participate in agile ceremonies (standups, sprint planning, demos, retrospectives) - Contribute to creation of executive-facing materials (status updates, product summaries, presentations) - Assist in documenting processes, workflows, and product capabilities to improve team knowledge and operational consistency Required Qualifications: - In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution with current class standing of Junior or above - Minimum cumulative 2.8 GPA is required - A transcript is required upon application - Interest in digital product management, user experience, or technology-driven guest experiences - Strong problem-solving mindset with the ability to review data and support decision-making - Strong communication and collaboration skills; comfortable working with cross-functional teams - Ability to manage multiple priorities in a fast-paced environment Preferred Qualifications: - Preferred majors include: Computer Science, Information Systems / Information Technology, Business Administration (with focus on Technology, Analytics, or Product Management), Industrial Engineering or Systems Engineering, Data Analytics / Data Science, Human-Computer Interaction (HCI) or User Experience (UX), Digital Media, Interactive Technology, or related fields - Preferred coursework or experience completed: Product Management / Product Development - Business Analysis - Data Analytics / Statistics - Information Systems or Software Development - User Experience (UX) or Human-Centered Design Required Skills: Product Management, Business Analysis, Data Analytics, Statistics, Information Systems, Software Development, User Experience, Human-Centered Design Internship Start Date: Start in 2027 Spring Benefits: All of our internships are paid, and you may also qualify for housing financial assistance if applicable. The Recruiter will provide specific eligibility details.