Bilingual Call Center Representative… at UNIVERSAL… · Houston

Join a diverse, supportive, and winning team at Universal Fidelity LP (UFLP)! Founded in 1991, UFLP is a trusted industry leader with a 97% diversity rate. We pride ourselves on creating an inclusive environment where every employee can thrive, grow, and succeed.

We are looking for motivated, goal-driven individuals who are fluent in both English and Spanish to join our growing team. As a Bilingual agent, you will help resolve account issues and guide customers toward financial solutions. No prior collections experience? No problem—we provide fully paid training to set you up for success!

• Starting Pay: $16.00/hour + performance bonus opportunities
• Health & Wellness: Medical, dental, vision, and life insurance
• Fitness Benefit: Free access to a fully loaded, on-site gym at no cost to you
• Lifestyle Perks: Partner discounts with over 4,000 merchants
• Culture: Regular team luncheons, holiday parties, theme days, and monthly contests
• Location: Convenly located right off I-10 for an easy commute

Career Growth Opportunities

We heavily promote from within! High performers can quickly advance into leadership roles, including:

• Team Lead
• Quality Assurance (QA) Specialist
• Account Management

Schedule & Start Date

• Shift: Tuesday – Saturday, 9:00 AM – 6:00 PM (Stable, full-time hours)
• Next Training Class: Starts October 12, 2026
• Interviews: Being scheduled immediately!

What You’ll Do

• Handle inbound and outbound calls regarding outstanding client accounts in both English and Spanish
• Communicate clearly, professionally, and empathetically with customers
• Negotiate mutually beneficial payment arrangements and resolve account balances
• Accurately update customer records and histories in our system Meet daily and monthly performance targets

What We Are Looking For

• Language: Professional fluency in verbal and written English and Spanish
• Skills: Strong communication, listening, and negotiation skills
• Financial Comfort: Comfort discussing financial matters and account balances professionally
• Technical Skills: Basic computer literacy and data entry skills
• Experience: Previous call center, customer service, or collections experience is a plus, but not required. We train the right people!

Who Thrives Here

• Confident communicators who enjoy talking to people from all walks of life
• Resilient individuals who view challenges as opportunities
• Goal-oriented professionals motivated by structured targets and performance bonuses

How to Apply

We are moving fast! Send us your resume today and please include:

• Your general availability for an interview

Find us on Facebook and LinkedIn to see our culture in action!

Visit our website: https://share.google/GGG5JfQFb...