Customer Service Sales Specialist… at Uniting NSW.ACT · Parramatta

Customer Service & Sales Specialist – Retirement Living

Help people find their next chapter.

Position details

• Full-time, permanent position
• Hybrid working arrangement
• Primarily based at Marsden Street, Parramatta CBD
• Occasional travel to locations across Sydney metropolitan areas, with travel expenses paid

Uniting is developing new Retirement Living communities, creating opportunities for people to enjoy independence, connection and a great quality of life. We're looking for a confident, customer-focused sales professional to help prospective residents discover what these communities have to offer.

As our Customer Service & Sales Specialist – Retirement Living, you'll play an important role in supporting sales across Uniting's new developments. This includes developments currently selling off the plan, completed villages with homes available, and future projects coming to market.

You'll be the first point of contact for many prospective customers, responding to enquiries, understanding their needs and helping them navigate their Retirement Living options. Working closely with our Sales Specialists and Marketing team, you'll turn enquiries into meaningful connections, qualified leads and ultimately sales.

What you'll be doing

• Respond to prospective customer enquiries across phone, email, online chat and social media, providing timely, helpful and accurate information.
• Understand customer needs and identify opportunities to generate qualified leads and sales across new and future developments.
• Manage enquiries, appointments, follow-ups and lead information through our CRM, ensuring records are accurate and up to date.
• Book inspections and support Sales Specialists with customer appointments, including participating in face-to-face sales discussions.
• Provide onsite support at sales displays, offices and villages, creating a welcoming and positive customer experience.
• Attend and host sales events, open days, displays and purchaser events alongside the Sales and Marketing team.
• Maintain Independent Living waitlists and nurture relationships with prospective customers until suitable opportunities become available.
• Work collaboratively with the wider sales team, providing support across other Retirement Living sales activities when required.
• Identify opportunities to improve customer service, sales processes and ways of working.

What you'll bring

You'll be a natural communicator who enjoys building relationships, understanding customer needs and helping people make important decisions. You're commercially minded, organised and comfortable working across a range of customer engagement channels.

You'll also bring:

• Demonstrated sales experience, ideally in a face-to-face, telephone and digital environment.

• The ability to communicate with warmth, empathy and clarity, adapting your communication style to meet the needs of a diverse customer base.

  Highly developed verbal and written English communication skills, with the ability to articulate information clearly, confidently and professionally, establish rapport and build trust with prospective customers.

• Strong presentation and negotiation skills, with the ability to influence and build customer confidence.

• Excellent organisation and time management skills, with the ability to manage competing priorities.

• Strong attention to detail and experience maintaining accurate customer records.

• Confidence using CRM and customer management systems, together with good general computer literacy.

• The ability to work independently while contributing positively to a collaborative team environment.

It would be even better if you have

• Experience in real estate sales, residential property or Retirement/Seniors Living.
• An understanding of the Independent Living or Retirement Living sector.
• Experience using Microsoft Dynamics 365 CRM.

No formal qualifications are required. We're interested in your sales experience, customer approach and ability to build relationships that lead to positive outcomes.

Why join Uniting?

Uniting is a leading not-for-profit organisation with more than 12,000 employees delivering services and support to communities across NSW and the ACT.

Our purpose is to inspire people, enliven communities and confront injustice. Working with us means being part of an organisation where your contribution makes a difference.

You'll also enjoy:

• Not-for-profit salary packaging benefits, including up to $18,550 in tax-free benefits

• Access to our U rewards program with exclusive discounts.

• Affordable access to Fitness Passport— discounted gym memberships to support your best life.

• A supportive, inclusive, and collaborative work environment.

• Opportunities for professional growth.

• The opportunity to contribute to the development and growth of Uniting's Retirement Living communities.

If you're passionate about sales, enjoy connecting with people and want to help customers find a place they'll be proud to call home, we'd love to hear from you.

You’ll also enjoy:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• A supportive, inclusive, and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.

For all questions, please don't hesitate to contact Louise Massie via email at mmassie@uniting.org

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.