(BUF) Part-Time Customer Service Agent at United Ground… · Buffalo

Summary: United Ground Express provides ground services for airline operations and is hiring a part-time Customer Service Agent. The role supports passenger check-in, ticketing, rebooking, baggage services, aircraft preparation and cleaning, communication with flight crews, and compliance with company and FAA regulations.

Responsibilities:
- Greeting passengers and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- Ensure passenger information is processed accurately and flights are sent out on time
- Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- May work in the Baggage Service Office to track the location of baggage and handle passenger questions
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
- Maintaining composure while managing customer challenges
- Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
- Cleaning of the interior of the aircraft
- Read and interpret checked baggage tags, and cargo labels
- Prepping and securing the aircraft for the next flight
- Use radio electronic devices to communicate with co-workers or flight crew
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

Required Qualifications:
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
- Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need
- Comfortable working with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs
- Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
- Authorized to work in the United States without sponsorship
- Ability to operate a computer to enter and retrieve data
- Ability to utilize radio equipment for communications
- Ability to lift up to 70lbs on a consistent basis
- Ability to pass all pre-screening clearances applicable to position qualifications

Required Skills: Reservation and Ticketing Software, Baggage Tracking, Radio Communication Equipment, FAA Regulations

Benefits: Earned Paid Time off, Discounted travel for you and your immediate family, Career advancement opportunities