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Client Delivery Executive – Government at Unisys · Canberra
Job Description
Client Delivery Executive – Government
Location: Canberra, ACT, Australia
What success looks like in this role:
Lead Service Excellence Across Critical Government Services
We are seeking an experienced Client Delivery Executive (CDE) to provide senior delivery leadership across a complex government account spanning Service Desk, Field Services, Project Services, and Service Management.
It is a senior leadership position focused on delivery assurance, governance, and commercial accountability, working through influence and strong partnerships with service line leaders to uplift service maturity, quality, and performance.
If you thrive at the intersection of service excellence, governance discipline, and commercial outcomes, and are comfortable leading in a matrixed, high‑trust environment, this role offers both impact and visibility.
The Opportunity
As the Client Delivery Executive, you will be the single point of accountability for delivery outcomes across the account. You will lead end‑to‑end service delivery through structured governance, clear performance oversight, and collaborative engagement, ensuring services are consistently delivered in line with contractual commitments and client expectations.
You will work closely with the Client Executive, service line leadership, and delivery teams to ensure alignment across operational delivery, project activity, and executive engagement, while maintaining a strong focus on financial performance and risk management. Delivery excellence in this role is also the foundation for growth: the credibility you build through consistent service outcomes will open the door to expanding our application and infrastructure support portfolio within the account.
This is a rare opportunity to lead delivery at genuine scale on an account of national significance. The services you oversee directly support critical government operations, and your decisions will carry visibility at the most senior levels of both the client and the organisation. Few delivery roles offer this combination of breadth, complexity, and executive exposure.
The account also carries genuine growth potential. The client relationship is mature, the delivery platform is established, and there is clear headroom to support the growth and delivery of adjacent service areas as client needs evolve. For the right candidate, this is a platform to convert delivery credibility into account growth, to build a high‑performing leadership network, and to position for broader executive opportunities. You will be trusted, backed, and given the room to lead.
Your Impact
Delivery Leadership
You will provide end‑to‑end delivery leadership across multiple service lines, ensuring consistent, high‑quality service outcomes through effective service assurance, performance oversight, and strong collaboration with Service Desk, Field Services, Project Management, and Service Management leaders. Your focus will be on lifting the maturity, integration, and value of each service line so the account performs as one coherent delivery capability rather than a collection of towers.
Governance & Assurance
You will uplift and lead disciplined account‑level governance, ensuring clear accountability, proactive risk and issue management, and continuous uplift in service maturity. Your leadership will ensure operational and project activities are aligned, transparent, and well‑controlled.
Commercial Accountability
You will own delivery‑side financial performance for the account, partnering with commercial and service line leaders to protect margin, maintain cost discipline, and identify and mitigate delivery and commercial risks early.
Growth & Portfolio Development
You will contribute directly to account growth by identifying and shaping opportunities to expand our application and infrastructure support portfolio. Working with the Client Executive and solution teams, you will translate delivery insight into credible growth propositions, ensuring the quality of what we deliver today earns the right to do more tomorrow. Beyond the core portfolio, you will contribute to the shaping, mobilization, and delivery of adjacent growth areas, bringing the delivery experience and capability needed to stand up new services with confidence and take them to a stable, high‑performing run state.
You will be successful in this role if you have:
NV1 Security Clearance is mandatory for this role. With ability to successfully obtain NV2 Security Clearance.
Proven experience in senior service delivery, client delivery, or account leadership roles within government or managed services environments
Strong understanding of IT service delivery and ITSM practices, with the ability to lead at a service assurance and governance level
Track record of contributing to account growth, with the ability, experience, and capability to identify, shape, and support expansion opportunities across application and infrastructure support services and to contribute effectively to the delivery of adjacent growth areas
Demonstrated success leading through influence in complex, matrixed delivery environments
Commercial acumen, with experience managing delivery performance, cost drivers, and margin outcomes
Strong executive‑level communication skills and the confidence to engage credibly with senior government stakeholders
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.