Facilities Manager at Union Square… · New York…

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.

Who you are:

The Facilities Manager is a hands-on leader and systems architect responsible for maintaining a safe, functional, and beautiful restaurant environment. This role owns the full spectrum of Repairs & Maintenance and champions house pride, ensuring all spaces reflect our commitment to excellence and hospitality. You bring a proactive, solutions-oriented mindset, balancing long-term planning with real-time problem solving, and lead teams and vendor partners to deliver high quality maintenance and repairs. Most importantly, you inspire accountability, consistency, and care in every space you support.

What you'll do:

• Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
• Embody, teach, and inspire USHG Behaviors across the facilities and cleaning teams, leading with integrity and care
• Directly supervise and develop the Maintenance Supervisor, providing coaching, clear performance expectations, and career growth pathways
• Lead and develop the facilities and cleaning teams, setting clear expectations and fostering a culture of accountability, growth, and house pride
• Develop a facilities team capable of handling painting, carpentry, light plumbing, and general handyman needs with skill and consistency
• Build and document clear SOPs for all facilities and cleaning functions ensuring that standards are written, trained and transferrable
• Partner with Home Office facilities team to build, maintain, and execute comprehensive preventive maintenance schedules
• Oversee day-to-day Repairs & Maintenance, ensuring timely, high-quality execution of both preventive and reactive work
• Champion a preventive maintenance mindset by identifying issues early and partnering with teams to avoid guest-facing disruptions
• Manage vendor relationships and projects, ensuring work is completed on time, on budget, and to USHG standards
• Conduct regular walkthroughs of FOH and BOH spaces to assess conditions, prioritize needs, and maintain exceptional presentation
• Serve as the primary Facilities partner to the Events GM, supporting the physical readiness for all event spaces before, during, and after every event
• Partner cross-functionally with Operations, Culinary, and Events teams to support daily service, special events, and overall facility readiness
• Ensure compliance with all regulatory requirements and maintain organized documentation, permits, and service records

What we need from you:

• 2–3 years of facilities, maintenance, or related experience (hospitality or restaurant experience preferred)
• Working knowledge of general trades (e.g., plumbing, carpentry, electrical, or handyman work)
• Strong organizational and problem-solving skills with the ability to prioritize in a fast-paced environment
• Experience managing people, vendors, or projects with a focus on quality and accountability
• Comfort using Microsoft Office and maintenance management systems
• Ability to lift up to 50 lbs and work in various physical environments as needed
• A collaborative, calm, and proactive approach with a passion for supporting great guest experiences
• Fluency in Spanish strongly preferred

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Facilities Manager, you’ll enjoy:

• Competitive pay and bonus potential: Annual compensation of $85,000 - $90,000, plus eligibility for a performance-based bonus, with consideration for your experience and impact
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Investing in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter. The road to success is paved with mistakes well-handled
• Bring a charitable assumption and err on the side of generosity
• Leave our campsite better than we found it; always responsible for the impact of our wake

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.