Systems Support Specialist at Unanet in Virginia

Unanet is seeking a detail-oriented and proactive Systems Support Specialist to provide exceptional support to company staff and manage our information technology resources efficiently. Please note, this is a hybrid role, which requires some in-office work at our Dulles, Virginia corporate headquarters. As such, we're looking for candidates who reside in northern Virginia and are willing to work in-office.
What You'll Do
Monitor our ticketing system and remotely assist users with various support needs
Ensure all tickets are assigned, resolved, and closed in a timely and professional manner
Clearly communicate and document the status of issues as well as resolutions
Assist with maintenance and configuration of computer systems, network servers, and virtualization environments
Work with HR to onboard and offboard employees including account setup, imaging equipment, and training
Provide support for VOIP Systems, Collaboration Tools, Office 365, Active Directory, AWS, Okta, Spam Filters, Antivirus, and MDM/RMM tools
Assist our team with maintaining and tracking all IT-related assets
Publish technical documentation, manuals, and IT policies to internal Wiki
Work with third-party vendors as needed
Maintain a high level of customer satisfaction
Your First 90 Days
In your First 30 Days, you will familiarize yourself with Unanet’s product, culture, and team.  You will become familiar with our software, hardware, and security practices. You will learn and begin using our support ticketing system.
In your First 60 Days, you will be responsible for installing, administering, monitoring, and troubleshooting the organization’s computers and servers across multiple locations.
In your First 90 Days, you will begin working confidently and independently to answer tickets, implement projects, evaluate solutions, as well as write knowledge base and training documents for staff and colleagues.
Who You Are
2+ years of Helpdesk experience
Ability to diagnose and resolve complex technical issues
Ability to work and collaborate with remote team members
Strong verbal and written communication skills
Ability to work off-hours as needed
A strong understanding and knowledge of Windows and Mac OS, networks, mobile devices, security systems, and other technology products
Strong teaching, interpersonal, and communication skills
Strong analytical, critical thinking, and problem-solving abilities
Bachelor's degree in Computer Science, Information Systems, or equivalent experience
Your Differentiators
MCSA, A+, Security+, Network+, CCNP, AWS Certified SysOps Administrator
Our Values
We are a Team. Employees, customers, and partners working together.
We are Customer-Focused. Customers are the heart of everything we do.
We are Driven. Seeking exceptional outcomes.
We Own our Success. Every employee has a stake in our company.
We do the right thing and have fun in the process.
The salary range for this opportunity is $71,000 - $85,000 per year. You will be eligible for employee equity and discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet’s employee benefits plans and programs. For more details on Unanet’s benefits offerings, please visit https://unanet.com/employee-benefits.
Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.