General Manager at Ugly Dumpling in Richmond, VA

Description

General Manager Job Description

General Description:

The General Manager (GM) is responsible for overseeing all aspects of restaurant operations, ensuring a consistently excellent guest experience, driving profitability, and maintaining the highest standards of quality and compliance. The GM leads the restaurant team by fostering a positive work environment, developing team members, and managing daily operations to achieve company goals.

Type of position:

☒ Full-time

☐ Seasonal

☐ Part-time

☐ Contractor

☐ Intern

Reporting to:

Regional Manager

Hours: 50-60 hours/week

☒ Exempt

☐ Nonexempt

Duties & Responsibilities

• Oversee daily restaurant operations, ensuring efficiency, consistency, and adherence to company standards.

• Monitor and manage food and beverage quality, preparation, and presentation to maintain brand standards.

• Collaborate with the bar team to curate and maintain an innovative, high-performing beverage program.

• Implement and maintain health and safety regulations, ensuring compliance with all local, state, and federal laws.

• Recruit, hire, train, and develop high-performing team members, including FOH and BOH staff.

• Foster a culture of accountability, teamwork, and continuous improvement.

• Conduct regular team meetings, performance evaluations, and coaching sessions to drive team engagement and growth.

• Develop and manage budgets, P&L statements, and financial goals for the restaurant.

• Analyze sales trends and labor costs to optimize profitability.

• Manage inventory, ordering, and vendor relationships to control costs and minimize waste.

• Lead by example in delivering exceptional guest service, ensuring satisfaction and repeat business.

• Address guest feedback and resolve complaints promptly and professionally.

• Maintain a clean, safe, and welcoming environment for guests and staff.

• Partner with the marketing team to execute local promotions and drive traffic.

• Represent Ugly Dumpling at community events to build relationships and enhance the brand's visibility.

• Performs other duties as assigned.

Requirements

Essential Functions

• 3+ years of experience as a General Manager or equivalent role in a fast-paced, high-volume restaurant environment.
• Proven track record of managing P&L statements, budgets, and achieving financial targets.
• Strong leadership and team-building skills, with the ability to inspire and motivate diverse teams.
• Exceptional communication, organizational, and problem-solving skills.
• Experience with full-service bar operations, including menu development and compliance, is a plus.
• In-depth knowledge of restaurant operations, including FOH, BOH, and beverage programs.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Familiarity with POS systems, scheduling tools, and financial reporting software.
• Strong understanding of health, safety, and food handling regulations.
• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Additional Info

Ugly Dumpling fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.