Ugaoo Agritech Pvt Ltd→
Customer Service Executive at Ugaoo… · Pune
Skills
Job Description
Ugaoo is India's leading D2C gardening brand with a pan-India presence through its online platform and retail stores across multiple locations. We offer a wide range of live plants, seeds, bulbs, pots, planters, and gardening essentials including soil, fertilizers, and tools — bringing nature closer to every home and community.
Location
Plot no. 90, Floriculture Park, Ambi, MIDC, Talegaon Dabhade, Maharashtra 410507
( https://maps.app.goo.gl/67S1bvRFm2gND2mN9 )
Role Overview
We are looking for a Customer Delight Executive who is passionate about delivering exceptional customer experiences. You will be the voice of Ugaoo — assisting customers across multiple channels, resolving concerns, and ensuring satisfaction at every step of their journey.
Key Responsibilities
Handle pre-order, post-order, and product advice queries via WhatsApp, Instagram, email, and calls
Resolve customer complaints with empathy and in line with company policies
Coordinate with internal teams to address grievances and special requests
Maintain accurate customer records on the company platform
Provide product information, order updates, and post-sales support
Report and escalate issues to the relevant teams when required
Eligibility
Strong communication and interpersonal skills
Good multitasking and time management abilities
Customer-first mindset with a problem-solving approach
Passion for plants and the world of e-commerce is a big plus.