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Clinical Services Manager (Emergency Dept) –… at UAMS Health · Benton
Job Description
Clinical Services Manager (Emergency Dept) – UAMS Health Benton/Bryant
Location: UAMS Health Benton-Bryant · Remote work is not available
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Closing Date:
Type of Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department:
HBB | Emergency Department
Department's Website:
Summary of Job Duties:
The Clinical Services Manager (CSM) plays a vital role in the Emergency Department at the UAMS Health Benton/Bryant location. Their primary responsibility is to oversee the daily operations of the Emergency Department and ensure that all essential functions are running smoothly. This includes staffing, development, budgeting, patient satisfaction, professional growth, and quality outcomes. The CSM will also collaborate with the Medical Director, providers, and leadership within the organization to ensure that quality patient care and exceptional customer service are delivered while adhering to regulations and requirements set by UAMS, insurance companies, government agencies, and internal goals/strategies.Clinical Service Managers (CSMs) are responsible for implementing the organizational vision, mission, philosophy, core values, evidence-based practices, and standards, as well as nursing support services in their areas of responsibility. The CSM practices in accordance with the scope and standards of practice of the UAMS, the American Nurses Association, and the Nursing Social Policy Statement.
Qualifications:
Minimum Qualifications:
- Bachelor of Science in Nursing (BSN) degree.
- Five (5) or more years of clinical experience in the field of Nursing.
- At least three (3) years of experience in a leadership capacity.
- Three (3) or more years of direct patient care in an emergency department.
- Emergency room/department or similar experience.
- Current Registered Nurse License in the State of Arkansas.
- Current BLS, ACLS and PALS must be successfully obtained by the employment date.
Preferred Qualifications:
- Master of Science in Nursing (MSN) degree.
- Ambulatory clinic experience.
- National Nursing Certification.
Knowledge, Skills & Abilities:
- Strong organizational and leadership skills.
- Excellent communication and interpersonal skills.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
- Knowledge of healthcare regulations and compliance.
- Proficient in using healthcare software and databases.
- Desire to foster a culture of continuous learning and professional development.
- Demonstrates empathy, compassion, and a commitment to delivering quality patient care.
Qualifications Equivalencies:
Additional Information:
Responsibilities:
Responsible for recruiting, hiring, and onboarding qualified nursing staff for the department. This includes conducting interviews, evaluating candidates, and ensuring proper training and orientation are provided to new hires.
Coordinate and monitor the workload of nursing staff to ensure adequate coverage and efficient operations.
Contributes to the development of the nursing department by staying updated on industry trends, best practices, and advancements in healthcare.
Identify opportunities for improvement and implement strategies to enhance the quality of care provided. This may include conducting training seminars or workshops, implementing new protocols or technologies, and collaborating with other departments for interdisciplinary collaboration.
Responsible for developing and managing the nursing department's budget.
Collaborate with leadership to identify cost-saving opportunities while maintaining adequate staffing levels and ensuring the highest quality patient care.
Continuously monitors patient satisfaction levels and works to address any concerns or issues promptly.
Actively engage with patients, their families, and healthcare providers to gather feedback, identify areas of improvement, and implement strategies to enhance the overall patient experience.
Fosters a culture of continuous learning and professional development within the nursing department.
Mentor and guide individual staff members, conduct performance evaluations, and assist with career advancement opportunities.
Promote a culture of teamwork, collaboration, and open communication among nursing staff.
Responsible for monitoring and maintaining the highest level of quality in the nursing department. Collaborate with the Medical Director, Residency Director, and other leadership to establish quality metrics, measure performance, and identify areas for improvement.
Ensure that nursing practices adhere to UAMS, regulatory, and internal standards, and that patient outcomes are consistently exceptional.
Serves as a liaison between the nursing department and other departments within the organization, including the Medical Director, Residency Director, physicians, and leadership.
Facilitate effective communication, coordinate efforts, and ensure that nursing department activities are aligned with the overall goals and objectives of the organization.
Ensures that all regulations and requirements set by UAMS, insurance companies, government agencies, and internal goals/strategies are adhered to.
May perform other duties as assigned.
Physical Requirements:
Sedentary Work | Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Sedentary work involves sitting most of the time.
The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.
The employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
constant physical activities: Feeling; Hearing; Manipulate items with fingers, including Keyboarding; Repetitive Motion; Talking
Frequent physical activities: Reaching; Sharps; Standing; Walking
Occasional physical activities: Lifting; Pulling; Pushing; Sitting
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.