Software Support Specialist - Property & Recording

Summary: Tyler Technologies is a leading provider of software solutions and services for local governments, and they are seeking a Software Support Specialist for their Enterprise Assessment & Tax team. The role involves providing software support, troubleshooting client inquiries, and ensuring timely resolution of issues while contributing to the knowledge library and participating in user group activities. Responsibilities: - Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently - Analyzes data reports, forms, and web technologies - Uses and programs SQL to resolve basic to moderate issues - Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations - Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s) - May submit client issues to development team for resolution as needed - Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required - May provide training to client end-users, on-site or remote - Creates or enhances documentation throughout the support process - Contributes to company knowledge library and/or Tyler Community - May participate in User Group meetings and activities - Commits to expanding technological skills and knowledge of the Tyler products - Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies - Performs other duties as assigned Required Qualifications: - Bachelor's degree in a related field or equivalent experience - A minimum of 12 months of previous experience is required in an Associate Software Support Specialist position, or in a position that demonstrates systems knowledge and experience - Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc - Knowledgeable with Microsoft Office - Excellent interpersonal skills - Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues - Strong organizational skills - Effective analytical ability, particularly in a technical environment - Excellent written and verbal communication skills - Ability to travel up to 25% Preferred Qualifications: - Experience working with relational databases or SQL preferred - Experience working with HTML, XSL, XML, and related technologies preferred - Knowledge and understanding of software development tools a plus - Finance or Accounting knowledge or experience helpful, but not required Required Skills: SQL, Relational databases Important Skills: HTML, Microsoft Office Nice-to-Have Skills: Analytical ability, Software development tools, Interpersonal skills, Problem-solving, Organizational skills, Written communication, Verbal communication