Customer Service Representative at Two Men and a… · South…

TWO MEN AND A TRUCK® is HIRING enthusiastic, customer-focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

• Base pay of $17.00/hour + Bonus plan
• Job sharing options
• Career advancement opportunities

Responsibilities

• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned

Requirements

• High school diploma or GED; associate’s degree in a related field preferred
• Inside sales experience a plus
• At least 1 year of sales and/or customer service experience
• Excellent customer service skills: effective listening and communication
• Ability to multi-task and enter customer data into move software while on the phone
• Confidence to initiate customer contact and comfortable asking for the sale
• Willing to submit to pre-employment background check and drug screen
• Creative problem-solving skills
• Exceptional organization and time management skills
• Strong team player who works productively with a wide range of people and personalities
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A* TRUCK* Core Value