Customer Service Representative at Two Men and a… · Ocean…

TWO MEN AND A TRUCK® of Ocean Township is hiring for an enthusiastic, customer-focused individual! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment. Join our team and help us Move People Forward®! We believe in hiring for attitude and training for skill!

What We Offer

• Pay range: $40,000 - $55,000 annually with monthly commissions
• Average first year earning potential: $45,000+
• Two Weeks Paid Time Off
• Dental and Vision Insurance
• All inbound sales leads – NO COLD CALLING!
• Schedule: Monday – Friday, 8:00am – 5:00pm with alternating Saturdays, 8:00am – 12:00pm

What You'll Do

This is a great role for those who are self-starters, goal oriented, and enjoy a fast-paced work environment where no two days look the same!

• Provide positive energy and top-notch customer service
• Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK® services
• Asks open-ended, probing questions to determine customer requirements and expectations
• Input customer information accurately into move software to create an estimate
• Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability, or customer specifications
• Continually maintains thorough understanding of all company products, services, pricing and promotions to effectively communicate the benefits and value of TWO MEN AND A TRUCK® and oppose any customer objections
• Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction
• All other duties as assigned
• Contribute to the success of the TEAM
• Be Your Best and Have Fun!

Who We're Looking For

Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.

• Excellent customer service skills and strong problem-solving ability
• Professional attitude and demeanor with an optimistic outlook on life
• Exceptional communication, organization, and time management skills
• High school diploma or general education degree (GED) is required.
• Strong team player who works productively with a wide range of people and personalities
• A minimum of 6 months of sales and/or customer service experience preferred; inbound sales, call center, retail sales, and/or other sales driven experience preferred
• Computer skills; familiar with Microsoft Office and ability to learn new programs
• Must be willing to submit to pre-employment background check and drug screen

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Ocean Township, NJ. The employer at this location is Gulf to Shore Investments, LLC.

*This is an in-office position