Talent Acquisition Leader

At Percepta, we bring first-class service across each market we support. As a Talent Acquisition Leader, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Talent Acquisition Leader is accountable for providing direction to a team of locally and remotely based recruiting professionals to ensure current and future business hiring needs are met in a timely, effective and professional manner. This position will also perform full cycle recruiting and maintain excellent relations with hiring managers, candidates, and the company at-large. The successful Leader must possess a wide degree of creativity that requires near- and long-term recruiting vision, business understanding and personal organization.

During a Typical Day, You’ll

· Oversees sourcing programs/activities for either North American sites (US & Canada), EMEA or Latin America.

· Lead by example by providing clear direction, coaching and mentoring to the Talent Acquisition team on an on-going basis.

· Provide recruitment consulting, training and support to hiring managers.

· Build strong, consultative relationships with hiring managers to create a partnership that yields success, predictable results, and credibility. Communicate, influence, educate and champion Talent Acquisition model to management and business partners.

· Proactively keep hiring managers and HR Management informed of all recruiting activity.

· Provide expertise on the employment market, trends and innovative recruiting techniques to ensure competitiveness in hiring.

· Establish goals that support recruitment priorities to fill open jobs and create candidate pipelines based on business needs.

· Act as a liaison between Percepta and vendors to resolve technical issues with recruiting tools.

· Ensure appropriate approvals are received for all requisitions and offers are documented carefully and accurately.

· Participate in career fairs, networking events and local recruiting events.

· Source active and passive candidates utilizing multiple outlets (recruiting sites, Boolean, social media, virtual career fairs, non-traditional methods, etc.).

· Develop and maintain a network of contacts to help identify and source qualified candidates.

· Builds applicant sources and ensures pipeline creation by researching and contacting community services, colleges, employment agencies, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport. Continuous sourcing for programs with frequent class start dates.

· Ensure consistency of all internal and external job postings.

· Leads and oversees candidate selection activities including screening, assessment process and interviewing. Ensures correct assessments are applied and used for all positions.

· Assist TAS’s with scheduling and logistics of interviews between candidates and hiring managers as needed.

· Works closely with hiring managers and Talent Acquisition Specialists to ensure a satisfactory interview process, leaving candidates with a great experience.

· Partner with Legal and Compensation departments to stay abreast of current legislation and policy changes to ensure recruiting activities follow all processes and procedures outlined by Percepta policies and Federal, State, and Local employment law.

· Accurately track all requisitions in our applicant tracking system (ATS), trackers and recruitment activity to ensure all metrics are met.

What You Bring to the Role

Education

· BA/BS required

Experience

· 5 years (Mid-level) of progressive recruitment experience in a high-volume recruitment environment (agency recruiting experience a plus)

· 2+ years (Practiced) leading a team of Talent Acquisition Specialists (some remote).

· Knowledge of sourcing techniques using social media and experience using LinkedIn, Twitter and Facebook to identify and engage talent

· Strong and current knowledge of all laws and regulations pertaining to employment and equal opportunity

· Experience working with an applicant tracking system

· College recruiting experience desirable

· Strong organizational, time management, planning and problem solving skills

· A strong sense of urgency and the ability to work in an environment with time sensitive deadlines

Skills

· Ability to “think on feet” and thrive under pressure

· Manage effectively in a results driven environment

· Outstanding written and verbal communications skills

· Must possess strong Internet, active and passive candidate search skills

· Excellent organizational skills, including the ability to manage multiple assignments and excel in a high volume, demanding environment

· Proficiency in HRIS and Applicant Tracking Systems required

· Proficiency in Microsoft Applications (Word, Excel, Outlook, Power Point) required

· Understand the external marketplace for all locations and the impact it has on sourcing strategies (i.e. competition, unemployment rate, movement of companies in/out of area)

· Ability to develop strong relationships with all levels of management and external resources

· Ability to effectively present information and respond to questions from groups of managers, clients, and applicants

What You Can Expect

• Meal allowance
• Rice subsidy
• Night differential
• Overtime pay
• Company HMO coverage (employee and dependents)
• Life insurance and disability benefits
• Medical, optical, and dental (MOD) funds
• Employee Assistance Program (EAP)
• Health and wellness programs
• On-site clinic services
• Tuition reimbursement
• Paid Time Off (PTO) annual conversion
• 13th-month pay
• Training and Development Programs (Percepta College)
• Award-winning Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Some travel may be required (up to 25%).

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

· Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

· Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

· Leave it better – We take ownership and leave every process, person, and place better than we found it.

· Win together – We succeed as one—celebrating, supporting, and showing up for each other.

· Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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