Insurance Customer Support Associate - Remote - El… at TTEC · Remote

Summary: TTEC helps companies build customer experiences powered by humanity and technology. The Insurance Customer Service Associate will remotely support customers by answering incoming communications, researching questions, and resolving issues while maintaining patient privacy.

Responsibilities:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues

Required Qualifications:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

Required Skills: HIPAA Compliance

Benefits: Performance bonus opportunities, Supportive of your career and professional development, An inclusive culture and community minded organization where giving back is encouraged, Remote work arrangement in El Paso, TX, PTO, which could be included based on your position, Tuition reimbursement, which could be included based on your position, Health and wellness incentives, which could be included based on your position, Individualized webcam-enabled engagement and coaching, 1000s of free courses to support your career growth