Senior Property Manager at Trinity Partners in Charlotte, NC

We are a full-service commercial real estate firm headquartered in uptown Charlotte, with offices in the Carolinas and Atlanta, GA. Our team of real estate professionals with entrepreneurial spirit and deep roots works together to create success for our clients and create an engaging company culture and workplace. For us, Property Management is about a singular focus: adding value for our clients. We have two clients: our owners and our tenants. Our building owners trust us to treat their investment as if we owned it. Our tenants deserve concierge-level service to ensure their experience in the building is best in class. That means our Property Managers know how to build relationships and go the extra mile. They know how to work on a team with a positive attitude and attention to detail.

Our Charlotte office is seeking a Senior Property Manager to join our team. For this position, we're looking for an excellent communicator and proactive problem solver who isn't afraid to pick up a piece of trash in the lobby because they know how to keep our spaces looking their best. If you think you fit the bill, we’d love to talk to you. For specific responsibilities, see below.

Responsibilities

Manage properties as directed by property owners and in accordance with the standards and procedures of Trinity Partners Management. Provide our clients – owners and tenants – with the highest level of client service available.

• Provide excellent communication to both owners and tenants to ensure an ongoing successful relationship.
• Communicate effectively and frequently with the Portfolio/Asset Manager on all significant operating issues.
• Prepare Annual Property Business Plan according to owner requirements.
• Perform all duties as required by specific leases, including the collection of rents, default notifications, and the continued performance of Landlord services.
• Communicate to the owner the terms of all leases by prompt and accurate filing of lease abstracts.
• Maintain responsibility for the financial control of the property, working with the property accountant to prepare required monthly and quarterly operating statements
• Issue operating cost escalation and tenant service request invoices
• Collect payment for escalation or for special work performed
• Supervise, train, and motivate on-site staff to ensure they understand owner’s goals and objectives
• Inspect all properties on a regular basis to ensure building operations are performing according to Landlord’s standards and procedures.
• Ensure that emergency evacuation procedures are in place and life safety systems are operating effectively
• Prepare and distribute the Emergency Evacuation Procedure Manuals to all tenants
• Oversee all preventative maintenance programs
• Prioritize day-to-day operations
• Interface with leasing brokers to ensure the lease process meets Client’s objectives
• Direct a tenant retention program
• Negotiate all service contracts under the direction of the Director of Property Management
• Coordinate all services and purchases to be in accordance with the Annual Business Plan and specific spending guidelines
• Oversee tenant improvement construction projects and capital improvements as required
• Ensure that appropriate insurance requirements are in place for all properties
• Handle other duties as assigned

Requirements

• Minimum of seven years of property management experience
• Bachelor’s degree required
• Excellent interpersonal and management skills
• Significant budgeting and financial management experience
• Proficient with Microsoft Excel, Word, and Yardi
• Experienced supervisor
• RPA or CPM designation desirable