Front Office Specialist- Western Family… at TriHealth · Cincinnati

FRONT OFFICE SPECIALIST- WESTERN FAMILY PRACTICE Location: Cincinnati, OH, United States *** Front Office Specialist- Western Family Physicians*** Join our TriHealth Western Family Physicians team as a Front Office Specialist and be the first point of connection for patients—creating a welcoming, efficient, and compassionate experience from the moment they walk in. In this role, you’ll play a vital part in supporting patient care by coordinating appointments, managing workflows, and ensuring every interaction reflects our commitment to exceptional service. If you’re organized, people-focused, and passionate about making a difference in your community, this is a great opportunity to grow within a supportive, team-driven environment.   We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience.     Apply today and grow your career with a team that truly values you.     Location: • 3425 N Bend Rd, Cincinnati, OH 45239   Work Schedule:  • Part Time (20 hours weekly)    Incentives & Benefits:  In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits   Job Requirements: High School Diploma or GED degree (Required) 3 - 4 years experience in a related field (Required)  Job Overview: This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services. Job Responsibilities: Answers incoming telephone lines and handles and distributes calls.  Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.  Schedules patient appointments. Informs department of issues.  Accurately inputs patient registration information and updates patient insurance and demographic information.  Accepts payments and logs appropriately.  Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.  Handles patient complaints and refers to manager as appropriate. Working Conditions: Climbing - Rarely  Hearing: Conversation - Consistently  Hearing: Other Sounds - Frequently  Interpersonal Communication - Frequently  Kneeling - Occasionally  Lifting <10 Lbs. - Frequently Pulling - Rarely  Pushing - Occasionally  Reaching - Rarely  Reading - Frequently  Sitting - Consistently  Standing - Rarely  Stooping - Occasionally  Talking - Consistently  Thinking/Reasoning - Occasionally  Use of Hands - Consistently  Color Vision - Occasionally  Visual Acuity: Far - Frequently  Visual Acuity: Near - Consistently  Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:  Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service  Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community