Housekeeping Lead/Supervisor (Retail/Mall) at Triad Service… · Frisco

Overview At Triad Service Solutions, our goal is simple: provide exceptional service while building lasting relationships with our customers and our people. We provide essential facility services that help keep the properties we serve clean, safe, and welcoming every day. We take pride in understanding our customers’ needs, exceeding expectations, and delivering quality work they can depend on. But what truly makes Triad successful is our people. Our team members are at the heart of everything we do, and their hard work and commitment have helped make Triad a trusted leader in our industry. Whether you have years of experience or are just getting started, we’re looking for dependable people who are ready to learn, contribute, and be part of a team that takes pride in a job well done. Triad Service Solutions is an Equal Opportunity Employer. We provide equal employment opportunities without regard to any characteristic protected by applicable federal, state, or local law. Biweekly Pay + Early Access to Your Earnings! Starting mid-November 2026, you'll have the option to access a portion of your earned wages before payday through Tapcheck! Job Skills / Requirements Triad Service Solutions is seeking a dependable and motivated Supervisor to supervise janitorial operations during an assigned shift at an interior shopping center. This is a working supervisor position. The Supervisor works alongside the custodial team performing cleaning duties while supervising the shift, directing team members, monitoring quality and productivity, supporting employee training, and assisting the Manager with daily operations. The ideal candidate is a hands-on leader who communicates effectively, takes initiative, and is comfortable providing direction while working alongside the team. Essential Duties & Responsibilities Cleaning & Property Care Perform Custodian duties and work alongside the team throughout the shift Clean and maintain mall common areas, including corridors, entrances, seating areas, stairways, and other assigned spaces Clean food court areas, including tables, chairs, floors, trash receptacles, and common surfaces Clean and sanitize public restrooms and replenish restroom supplies Empty trash receptacles, replace liners, and transport waste to designated disposal areas Sweep, mop, scrub, and maintain floors Spot clean rugs, carpets, and upholstered furniture Clean glass, furniture, fixtures, equipment, metalwork, walls, doors, and high-touch surfaces Maintain areas surrounding elevators, escalators, and stairways Respond promptly to spills, trash, and other cleaning needs Properly use and care for cleaning equipment, chemicals, and supplies Supervision & Team Support Supervise and help coordinate janitorial activities during the assigned shift Provide employees with direction, cleaning priorities, assignments, and support throughout the shift Monitor employee performance, productivity, attendance, and adherence to established procedures Inspect common areas and completed work to help ensure cleaning and quality standards are met Identify areas requiring additional attention and direct team members accordingly Train and support new hires on cleaning procedures, equipment use, safety practices, and property expectations Reinforce cleaning, safety, security, quality, and customer service standards Provide coaching and guidance to team members when expectations or procedures are not being met Help ensure employees have the equipment and supplies needed to complete assigned work Assist with responding to call-offs, coverage needs, and other shift-related staffing concerns Communicate employee concerns, performance issues, staffing needs, supply needs, incidents, and property concerns to the Manager Report hazards, maintenance concerns, injuries, incidents, or unsafe conditions promptly Assist the Manager with daily site operations and implementation of property and company expectations Help maintain a professional, organized, and productive work environment Perform other duties as assigned Physical Requirements This is an active, physically demanding working-supervisor position. Employees may be required to: Stand and walk for extended periods throughout the shift Frequently bend, stoop, squat, reach, and perform repetitive movements Push and pull cleaning carts, trash containers, and cleaning equipment Lift, carry, move, and position items weighing up to 40 pounds Use hands and arms to operate cleaning tools and equipment Navigate stairs and varying floor or walking surfaces Perform cleaning and supervisory duties requiring frequent movement throughout the property Employees must be able to perform the essential functions of the position, with or without reasonable accommodation. Qualifications Previous janitorial, custodial, or commercial cleaning experience preferred Previous supervisory or leadership experience preferred Ability to supervise, train, guide, and support employees Ability to provide clear d Additional Information / Benefits Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Short Term Disability, Long Term Disability, 401K/403b Plan