Senior Client Success Manager at Tree Traction in South Africa

Tree Traction helps tree service companies get predictable, exclusive, high-value leads through hyper-targeted direct mail. We're the only company in the US that tracks direct mail street by street, with unique phone numbers, so our clients see exactly what every campaign brings in. We're on the lookout for a Senior Client Success Manager to own a book of tree service clients from onboarding to growth, and be the person they trust to scale their business with us.

Type: Full-time contractor

Location: Remote (South Africa)

Schedule: 7 AM to 4 PM Mountain Time (MST), Monday to Friday, plus urgent client requests after hours.

Reports to: our Operations Manager.

What you'll do day-to-day

• Be the main point of contact for your book of tree service clients by phone, text and email. Your book ramps up over your first 3 months.

• Get every client's campaigns approved on time, so their weekly and semi-monthly direct mail is ready for print by the weekly deadline.

• Own onboarding after the sale: set the right expectations, get clients excited about their decision, and collect everything we need to get to work.

• Manage our enterprise accounts and the relationships that come with them.

• Grow your book by upselling clients onto larger plans that bring them more inbound calls each month.

• Work with our Marketing Strategists on targeting and creative to raise each client's ROI month over month, and pass on what clients say about their areas and mailer designs.

• Help improve how we work: flag app and dashboard issues to our Systems team, test new dashboards and suggest better processes.

• Work in Slack, ClickUp, GoHighLevel and the Tree Traction app, with Claude to work faster. We'll train you on all of them.

What success looks like

• In the first 2 weeks: you've completed all CSA and company training, can explain our company, product and vision with confidence, have built relationships with the other CSAs and your manager, and are taking on your first clients.

• By day 30: you handle 100% of onboarding, from introduction calls to check-ins, without help, and you're confident in expansion conversations.

• By day 60: you've expanded or upsold your client base, run every client's check-ins and 30-60-90 reviews, advise clients alongside your Marketing Strategist, and have a working feedback loop with Operations and Systems.

• By the end of year one: your book holds at 100% net revenue retention (NRR) every month, with smooth onboarding and strong client relationships.

You're a fit if you have

• Experience owning client relationships at a marketing agency/marketing SAAS, as a Client Success Manager (or equivalent title), or an AE who managed clients after the close.

• A track record of growing accounts: you've owned an upsell, expansion or sales target and can show us your numbers.

• Regular, live contact with clients: monthly strategy sessions and real phone or video calls, not just email.

• Marketing and lead generation know-how: you understand lead flow, conversion rates and ROI well enough to explain to a client why their numbers look the way they do.

• The relationship skills to get clients talking, so they tell you how they actually feel, frustrations included.

• Fluent written and spoken English, with near-perfect grammar and spelling for US clients.

Nice to have

• Experience working with US clients.

• You use AI tools every day to work faster.

• Comfort with data, reporting and CRMs.

Probably not a fit if

• Your experience is in support, entry-level or high-volume account management, like answering tickets or looking after hundreds of low-touch accounts mostly by email.

• You only want to chase new deals. This role is about growing long-term relationships, not new-logo hunting.

• You want a standard South African 9-to-5. You'll work US Mountain hours (7 AM to 4 PM MST, afternoon into late night in South Africa), and urgent client requests sometimes come in after hours, because our clients run their businesses on US time.

How we work (our Core Values)

• Proactive Ownership: you flag a weak campaign in its first few days and own churn and expansion, no excuses.

• Relentlessly Resourceful: you find ways to keep clients happy, talk real ROI, and keep upskilling yourself in marketing and sales.

• Never Satisfied: when results dip, you figure out why and build a plan with the Marketing Strategists.

• Think First: you know your plan for the week and can forecast your expansion before anyone asks.

• Radically Transparent: you own hard conversations with clients and the team, and hold clients accountable.

• Win Together: you celebrate wins in the open and share what works through role plays and training.

About Tree Traction

• 220+ tree service companies served so far.

• We're the only company in the US that tracks direct mail street by street, with unique phone numbers.

• $6M ARR in 3 years with no outside capital, so no shareholders telling us what to do. Next: more home service niches.

Benefits

• Work while you travel. If you can work while traveling Europe, that's fine by us.

• Monthly wellness benefit

• Home office allowance

• 12 Company Holidays & 3 weeks of paid leave a year

How hiring works

• Apply.

• Interview 1: screen

• Interview 2: how you work

  • Reference calls for finalists.

• Interview 3: final, with our COO and our CEO.

• Offer.

Everyone gets the same questions, scored the same way. We record interviews so the whole team hears you in your own words. Whenever we make a decision about your application, you'll hear from us within 3 days, yes or no.

Tree Traction is an equal opportunity employer. Need an accommodation to apply or interview? Email hiring@treetraction.com.