Assistant Manager Front Office at Treasure… · Las Vegas

ASSISTANT MANAGER FRONT OFFICE Specific Job Functions: • Ensures the daily operations of the check in/out process runs efficiently. • Ensures the front line staff is providing AAA four-diamond service. • Manages up to 30 front desk line-level employees in a given shift. • Assists front line employees with questions or problems as they arise. • Assists in rectifying guest complaints and issues as they arise. • Runs manager reports such as downtime reports and credit card authorizations. • Mentors, coaches, and guides employees on working successfully in a team atmosphere. • Perform all duties deemed necessary for the success of the department. Responsibilities/Qualifications • Previous front desk experience required. • 2 years of front desk management experience preferred. • Extensive knowledge of the Lodging Management System (LMS+) system preferred. • Good verbal communication with guests and staff required. • Provide excellent customer service skills. • Be able to solve problems and guest complaints as they arise. • Ability to multi-task and work in a fast-paced environment necessary. • Professional appearance and demeanor required.