Customer Service Coordinator - 2nd Shift at Total Quality… · San…

Summary: Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation, and they are seeking a Second-Shift Customer Service Representative. In this role, you will be the critical link between sales teams and transportation partners, ensuring shipments stay on track by managing communications and resolving issues. Responsibilities: - Manage a high volume of inbound and outbound phone calls and emails, ensuring shipments are on schedule - Help resolve shipping issues with a high sense of urgency and professionalism - Document and manage all tasks in our internal systems - Provide updates and communicate directly with the internal sales and support teams Required Qualifications: - You have a passion for delivering excellent customer service - You enjoy solving problems - You maintain a calm, professional demeanor under pressure - You communicate clearly and work well within a team - You're organized, with a high attention to detail - You have a strong work ethic with a history of reliability - You're professionally driven, and career motivated - You are comfortable working in a fast-paced office environment Required Skills: Inbound and Outbound Phone Calls, Shipment Tracking, Issue Resolution, Internal Systems Documentation Benefits: Outstanding career growth potential, Comprehensive benefits package, Health, dental and vision coverage, 401(k) with company match, Perks including employee discounts, financial wellness planning, tuition reimbursement and more