Catering Coordinator at Toot'n Totum in Amarillo, TX

Summary:

The Catering Coordinator is responsible for growing catering sales, building relationships with existing Guests, conducting food samplings, and coordinating catering events from initial order through completion. This position combines sales, Guest service, and hands-on catering execution. The Catering Coordinator will actively seek opportunities to increase catering revenue, participate in sampling and presentations, assist Guests with catering selections, and ensure each catering event is accurate, timely, professional, and provides a excellent Guest experience.

Supervisory Responsibilities:

• None

Essential Duties & Responsibilities:

• Actively generate new catering business by identifying and contacting potential Guests.
• Follow up on sales leads and catering inquiries to convert opportunities into orders.
• Maintain relationships with existing catering Guests and encourage repeat business.

· Follow up with Guests after events to obtain feedback and pursue future catering opportunities.

• Promote catering services, menu options, seasonal offerings, and special programs.
• Participate in sampling items at the sites and provide enriched feedback.
• Manage catering orders from initial Guest inquiry through event completion.
• Assist Guests in selecting menu items, quantities, service options, and other catering needs.
• Confirm order details, pricing, locations, delivery or pickup times, and special instructions.
• Review catering orders prior to departure to ensure food, beverages, utensils, serving supplies, and other requested items are complete.
• Deliver and professionally set up catering orders when required.
• Cater on-site events and provide Guest support throughout the event when applicable.
• Monitor food presentations and replenish items during catered events as needed.
• Coordinate event breakdown and cleanup when included in the catering service.
• Address Guest concerns quickly and professionally.
• Maintain accurate catering calendars, order information, Guest records, and sales activity.
• Communicate upcoming catering orders and events to affected sites and team members.
• Coordinate food preparation, packaging, delivery, setup, and service requirements.
• Maintain adequate catering and sampling supplies.
• Follow established procedures for payments, receipts, invoicing, and order documentation.
• Follow all company food-safety, sanitation, workplace-safety, and Guest-service standards.
• Support and facilitate organizational changes, continuous improvement and communication.
• Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountabilities for all responsibilities.
• Demonstrate and embody the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
• Possess a service mindset; strive to achieve experiences worth repeating.
• Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Perform other duties as assigned.

Required Skills & Abilities:

• Strong communication and relationship-building skills.
• Excellent customer service skills with a sales-minded approach.
• Strong organizational skills and attention to detail.
• Basic proficiency in Microsoft Office.
• Ability to manage multiple catering orders, customers, and deadlines simultaneously.
• Comfortable approaching potential customers and promoting catering services.
• Ability to work independently and take initiative in developing new business.
• Valid driver's license with acceptable driving record, as defined by Company policy and insurance requirements.
• Ability to safety operate a vehicle and comply with all traffic laws and safety protocols.
• Comply with all aspects of the Company Vehicle policy.
• Obtain and maintain required food-handler or food-safety certifications as required.
• 50% Travel is required; day travel on a regular basis, overnight travel on occasion.
• Irregular hours and weekends will be required according to the needs of the business. Hours may include early mornings, evenings, weekends, holidays, and special events.

Education & Experience:

• High school diploma or equivalent required.
• Previous experience in catering, food service, hospitality, sales, event coordination, or customer service preferred.
• Sales or business-development experience strongly preferred.

Physical Requirements:

· Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard.

· Lifting Requirements: Lift/pull up to 50lbs daily.

· Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions, & machinery.

· Cognitive Requirements: Basic reading, writing and math skills. Basic speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions.

· Vision Requirements: General vision requirements in addition to close vision (<20 inches), Distance Vision (>20 feet), color vision and peripheral vision.

· Noise Levels: Normal (<85dB) noise levels.

· Repetitive Motion(s): Regularly & repetitively use both feet and both hands.

· Environmental Factors: General working conditions include wet/humid/steam conditions not created by weather, slippery floors, hot grease, working with mechanical parts and machinery including machinery that contains moving parts, toxic/caustic chemicals, concentrated soaps & cleaning solutions, asbestos exposure, outdoor weather conditions, extreme heat/cold, confined areas, pressurized equipment, Oxygen/Acetylene, Cylinders, CO2 Cylinders, electrical equipment, vibration, possible flying debris, flashing/strobing lighting and work around vehicles in motion.