Shift Lead, Paradise Valley (Opening… at Too Sweet Cakes · Paradise…

Shift Lead, Paradise Valley (Opening Fall 2026)

On-site · Paradise Valley, Arizona, United States

Reports to: General Manager

Classification: Full-time, Hourly, Non-Exempt

Pay Rate: $19.00/hour + tips

Positions to fill: 2

About the Role

Step Into Leadership From Day One

We're hiring two Shift Leads for our upcoming Paradise Valley location, opening Fall 2026. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.

As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.

We're looking for two people to fill the following schedules:

• AM Lead: Tuesday – Saturday
• PM Lead: Sunday – Thursday

Responsibilities

Pre-Opening

• Participate in onboarding and training prior to opening
• Learn company service standards, operating procedures, and product knowledge at a leadership level
• Assist with café setup, merchandising, and operational readiness
• Help facilitate team training and support Barista onboarding alongside the General Manager
• Support grand opening events and launch activities

Shift Leadership & Operations

• Open or close the location according to established procedures — you own the shift, start to finish
• Lead and direct the Barista team — assign tasks, manage pace, and step in where needed
• Monitor floor coverage and adjust team positioning in real time based on traffic
• Complete shift reports and communicate key updates to the General Manager daily
• Flag any team performance concerns, guest feedback, or operational issues promptly

Guest Experience & Hospitality

• Model the exceptional, attentive guest experience expected of every team member
• Serve as the primary point of contact for guests when the General Manager is not present
• Handle escalations, complaints, and special requests with confidence and good judgment
• Build relationships with regulars and help create a sense of community

Beverage & Product

• Prepare and serve all menu items to company standards with consistency and care
• Maintain strong product knowledge and confidently educate guests and team members
• Uphold quality, presentation, and food safety standards across every shift

Operations & Standards

• Receive and verify product deliveries from our Phoenix production warehouse

• Operate the POS system accurately and oversee cash handling procedures

• Maintain cleanliness, organization, and visual standards throughout the café

• Follow and enforce opening, closing, and daily operational procedures

• Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred

• A natural leader who steps up without being asked and stays calm under pressure

• Genuine passion for hospitality and elevating the guest experience

• Strong communication skills — with guests and with your team

• Comfortable handling cash, operating POS, and managing product receiving

• Reliable, punctual, and accountable

• Ability to stand for extended periods and lift up to 30 pounds

• Full-time availability for assigned schedule (AM: Tue–Sat or PM: Sun–Thurs), including early mornings, weekends, and holidays

• Must be at least 18 years old

• Competitive hourly pay plus tips

• Health, dental, and vision insurance (eligible employees)

• Employee product discounts

• Paid pre-opening training and development

• Opportunity to step into a leadership role at a growing company from day one