Hostess - Pre-Opening - TONE All Day Lounge… at TONE All Day… · Bali

Position : Hostess - Pre-Opening Restaurant
Location : Canggu - Bali, Indonesia
Department : Food & Beverage Product Department
Reports To : Restaurant Supervisor

About Us:

TONE All Day Lounge is an effortlessly cool, all-day destination in Canggu, built on a simple yet powerful philosophy: "One room. All day. Coffee, cocktails, vinyl." Functioning as the ultimate living room for the local creative in-crowd, we seamlessly transition from a serious morning coffee program to an elevated midnight cocktail bar, all anchored by an honest, fire-driven kitchen and a curated, vinyl-first soundscape. We offer a quiet counter-programming to the typical beach club circuit - our vibe is rooted in genuine warmth, impeccable taste, and a welcoming "no-VIP" culture where visitors instantly feel like regulars. Because our true product is a beautifully composed guest experience driven by taste over spectacle, we are seeking discerning, warm, and effortlessly confident hospitality professionals who can flawlessly set the tone and look after our community from the first morning flat white to the last midnight negroni.

What You Will Contribute:

As a Hostess, you will be the first and last impression of TONE All Day Lounge, creating a warm, welcoming, and memorable arrival and departure experience for every guest. You will manage reservations, seating arrangements, and guest flow while ensuring smooth communication between the front-of-house and kitchen teams. As part of the pre-opening team, you will help establish service standards and create an inviting atmosphere that reflects the unique identity and hospitality culture of TONE All Day Lounge.

What You Will Do:

• Welcome guests with a warm, genuine, and professional attitude, ensuring every guest feels valued from the moment they arrive.
• Manage reservations, waitlists, walk-in guests, and seating arrangements to maximize guest satisfaction and restaurant efficiency.
• Escort guests to their tables and provide menus while introducing the restaurant concept when appropriate.
• Monitor table availability and coordinate with the service team to ensure smooth guest flow throughout the day.
• Handle guest inquiries, special requests, and basic complaints professionally, escalating issues to the Restaurant Supervisor when necessary.
• Answer telephone calls, respond to reservation requests, and maintain accurate reservation records.
• Maintain cleanliness, organization, and presentation of the reception, entrance, waiting area, and hostess station.
• Coordinate with the kitchen, bar, and service teams regarding reservations, special events, VIP guests, and seating priorities.
• Assist in maintaining accurate guest profiles and support initiatives to build guest loyalty and personalized experiences.
• Support restaurant opening and closing procedures, ensuring all reception equipment and materials are prepared for daily operations.
• Follow company SOPs, service standards, grooming guidelines, workplace safety procedures, and guest service policies.
• Perform other front-of-house duties assigned by the Restaurant Supervisor.

Who We’re Looking For:

• Minimum 1-2 years of experience as a Hostess, Receptionist, Guest Relations Officer, or similar customer service role in a restaurant, café, hotel, or hospitality environment is preferred.
• Previous pre-opening restaurant experience is an advantage.
• Excellent communication skills in both English and Bahasa Indonesia, both written and spoken.
• Friendly, confident, and professional personality with outstanding interpersonal and guest engagement skills.
• Strong organizational and multitasking abilities with the ability to remain calm in a fast-paced environment.
• Detail-oriented with excellent time management and problem-solving skills.
• Comfortable using reservation management systems, POS systems, or similar hospitality software.
• Well-groomed, professional in appearance, and committed to maintaining high service standards.
• Willing to work flexible shifts, including mornings, evenings, weekends, and public holidays.
• Passionate about hospitality and committed to creating exceptional guest experiences through warm, attentive, and personalized service.

What We Offer:

• Competitive salary (negotiable based on qualifications)
• Religious Holiday Allowance (THR)
• BPJS Health & Employment Coverage
• Meal Allowance
• Service Charge

Work Location: In person