Product Operations Manager (LLM) - TikTok

Summary: TikTok is the leading destination for short-form mobile video. They are seeking a seasoned Product Operations Manager to oversee the product operation of TikTok Content Ecosystem’s large model data pipeline, ensuring quality and compliance with content governance standards. Responsibilities: - Own the product operation of TikTok Content Ecosystem’s large model data pipeline, including pipeline architecture, data collection, quality assurance, and policy alignment - Design and implement workflows that enable LLMs to ingest, learn, and apply content moderation rules, continuously iterating to improve accuracy and coverage across multiple languages and content categories - Collaborate with recommendation algorithm, Trust & Safety, Policy, and R&D teams to ensure model outputs meet content governance standards and production-level requirements Required Qualifications: - Bachelor's degree or above with 1 year or more of product management work experience in recommendation system/ LLM related fields - In-depth knowledge of popular LLMs. Understand how to interact with LLMs through APIs, fine-tune them for specific tasks, and optimize their performance - Strong analytical and critical-thinking abilities to identify complex problems in model sample production and operation, and develop effective solutions - Strong collaboration skills to work closely with different teams, share ideas, and achieve common goals related to model sample production and operation Preferred Qualifications: - Familiarity with LLM - Knowledge of trust and safety or content governance Required Skills: Product management, LLM knowledge, API interaction Important Skills: Analytical skills, Collaboration skills Nice-to-Have Skills: Trust, safety knowledge Benefits: Medical, dental, and vision insurance, 401(k) savings plan with company match, Paid parental leave, Short-term and long-term disability coverage, Life insurance, Wellbeing benefits, 10 paid holidays per year, 10 paid sick days per year, 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)