Client Advisor- San Jose at Tiffany & Co. in Santa Clara, CA

Summary: Tiffany & Co. is committed to delivering an exceptional client experience and recognizes excellence in service. As a Client Advisor, you will embody the Tiffany brand, develop client relationships, and exceed sales targets while providing memorable moments to every client. Responsibilities: - Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary - Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do - Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan - Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business - Deepen the relationship with our clients to drive lifetime loyalty and spend - Consistently achieve or exceed monthly, quarterly, and annual store commercial targets - Capture client data. Cultivate new and existing client relationships - Deliver a significant portion of sales through repeat client business - Identify innovative ways to grow your business through delivering elevated client experience in each client appointment - Drive business through key product pillars - Convert clients through curiosity and discovery daily - Elevate in store experience by consistently delivering memorable moments to every client - Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch - Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event - Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback - Connect with your client’s wardrobe to ‘style them’ Required Qualifications: - Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality) - Proven track record in achieving Commercial results - Ability to connect with the client - Flexibility to work non-traditional hours, including days, nights, weekends, and holidays - Ability to work with a diverse client base - Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email - Must have authorization to work in the United States or in the country where the position is based Preferred Qualifications: - A college/university degree - Proficiency in multiple languages Required Skills: Retail Experience, Luxury Retail Experience, Hospitality Experience, Commercial Sales Results, Point of Sales (POS) Systems, Client Tracking Systems, Microsoft Outlook, Multilingual Proficiency, Client Relationship Building, Entrepreneurial Spirit, Passion for Brand, Connect with Clients Benefits: Sales commission