Connections Administrator at Tiaki Wai · Lower Hutt

• Support three water connection and land development compliance applications from enquiry to completion

• Busy role, managing a high-volume inbox

• Based in Petone, close to the train station, shops and beach

This is a full-time position of 40 hours per week.

The salary range for this role is $66,954 to $94,524 (including KiwiSaver) depending on skills and experience.

The opportunity

We have an opportunity for a Connections Administrator to join our team. This role provides administrative, financial, customer service and coordination support to the Compliance and Major Developments Team. You will play a critical part in ensuring connection and land development compliance applications are monitored, processed efficiently, and customer communications are handled professionally, and financial processes are accurately managed. duties will include:

• Managing and maintaining the Tiaki Wai Connections team inbox

• Coordinating team and external party meetings, agendas and minute taking

• Receiving, triaging and responding to customer enquiries and applications

• Maintaining application tracking, workflow information and all records

• Monitoring service levels, staff charging time recording and expenditure

• Raising purchase orders, working with our finance teams to prepare customer invoices, track invoices through to payment receipt and following up outstanding invoices and payments within agreed timeframes

About you

To be successful in this role you will bring:

• Experience in administration, customer service, coordination or business support role with the ability to manage high volume workloads

• Strong financial administration skills, including experience in invoicing, purchase orders and payment processing

• Excellent organisational skills with experience maintaining accurate records and report preparation

• Experienced in using Microsoft Office and other business systems

• Strong communication and relationship building skills with a customer focused approach

Benefits

At Tiaki Wai, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.

Our benefits include:

• Flexible working arrangements including up to 2 days working from home

• Comprehensive wellbeing programme, including one paid wellbeing day annually

• Formal and informal professional development opportunities

• 5 weeks annual leave accrual will be available following 2 years of continual service

For a full list of our employee benefits click here.

About us

Tiaki Wai is a council-owned organisation responsible for managing the delivery of drinking water, wastewater, and stormwater services across Hutt Valley, Porirua, and Wellington.

We manage public-owned extensive water infrastructure and oversee the delivery of safe and reliable services for our communities. We focus on long-term investment, asset management, maintenance, and delivering major infrastructure projects that support public health, environmental protection, and regional growth.

Water is a precious taonga. At Tiaki Wai, we put care into every drop and are guided by our values of Integrity, Care, and Leadership. We work directly with water consumers and in partnership with councils and mana whenua to deliver better water outcomes for current and future generations.

Applications close: Monday 9 November 2026

How to apply

To view a copy of the position description: click here

To apply for the role, click on the ‘apply’ button or visit the Tiaki Wai Careers site, if you are a Tiaki Wai employee please apply using your work email.

For further information, email: JoinUs@tiakiwai.co.nz

Applicants for safety sensitive roles will be required to undergo drug and alcohol testing prior to commencing employment with Tiaki Wai. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.