Warranty Writer at Thompson Machinery in Memphis, TN

Warranty Writer

ABOUT US

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

The Warranty Writer is responsible for coordinating, collecting, documenting, submitting, tracking, and accounting of all warranty and policy activities related to all Cat equipment. The individual will work closely with the service departments and with the company’s accounting functions.

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. 

BASIC QUALIFICATIONS

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• Some college and/or technical education preferred.
• A minimum of 3-year relevant experience required.
• Proficiency in basic computer applications (Excel, Word, MS Office 365, etc.)
• Must be able to communicate effectively with customers, co-workers, vendors, or managers related to job functions.
• Demonstrate proficiency in providing excellent customer service and representing Thompson Machinery in a professional manner.
• Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) Software.
• Must be able to communicate via email and other methods within programs/systems use by other departments effectively and efficiently.
• Demonstrate comprehension of various factors influencing departmental & corporate profitability.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Coordinate warranty & policy claims submitted by store locations.

• Maintain communication with regional & national offices on matters concerning assigned locations.

• Maintain current knowledge and resources to maximize efficiency for assigned locations.

• Prepare & distribute reports or analysis to departments.

• Assist with special projects within assigned locations.

• Review and process warranty documentation.

• Open & perform maintenance on work orders and segments.

• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.

• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

WHAT’S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

WHAT SETS US APART

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package.

Compensation for this position will be commensurate with the candidate’s experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.