Desktop Services Technician at Thermo Fisher Scientific in Philippines

Desktop Services Technician Location: Taguig City, Philippines Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description What makes this opportunity outstanding Join our elite team at Thermo Fisher Scientific Inc. as a Desktop Services Technician in the Philippines. Collaborate with top professionals, ensuring seamless IT solutions. Job Responsibilities Diagnose and resolve technical issues efficiently, maintaining a high level of customer satisfaction. Provide credible desktop support for hardware, software, and network issues to ensure detailed operation. Collaborate with IT teams worldwide to implement established strategies and standard methodologies. Maintain and update IT documentation and support records closely to company standards. Assist in the setup, configuration, and maintenance of IT equipment, ensuring all systems are running efficiently. Provide mentorship and support to users on IT tools and systems to improve efficiency. Supervise and lead IT resources to prevent potential problems and minimize downtime. Participate in the development and execution of IT projects, giving to the continuous improvement of our technology infrastructure. Job Requirements Demonstrable experience as a Desktop Services Technician or in a similar role, with an outstanding track record. Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience. Solid understanding of Windows, Mac OS, and popular software applications. Excellent problem-solving skills and the ability to work under stress in a fast-paced environment. Effective communication and interpersonal skills, with a focus on delivering outstanding customer service. Ability to work independently and as part of a collaborative team.