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Head of Infrastructure — Insurance &… at TheHiveCareers · Sint…
Job Description
Job Summary
The Head of Infrastructure leads the organization's enterprise IT infrastructure function, ensuring the availability, scalability, security, performance, and resilience of technology platforms supporting business operations.
Within Insurance & Investments, the role typically covers cloud and on-premise infrastructure, networks, servers, storage, data centers, end-user computing, IT operations, disaster recovery, infrastructure security, and technology resilience supporting insurance, investment, finance, risk, and customer-facing systems.
Key Responsibilities
Develop and execute the enterprise infrastructure strategy and roadmap.
Lead infrastructure architecture, operations, engineering, and service delivery.
Manage:
Cloud Infrastructure
Data Centers
Servers
Storage
Networks
Virtualization
Operating Systems
End-User Computing
Backup & Recovery
Infrastructure Monitoring
Oversee Azure, AWS, Google Cloud, hybrid-cloud, and on-premise environments.
Ensure high availability, scalability, performance, and reliability of critical technology services.
Develop infrastructure standards, architecture principles, policies, and operational procedures.
Lead network infrastructure, including LAN/WAN, SD-WAN, VPN, connectivity, firewalls, and remote access.
Ensure infrastructure security in partnership with the CISO/Information Security function.
Develop and maintain Business Continuity, Disaster Recovery, and IT Resilience capabilities.
Define and test disaster-recovery architecture, backup strategies, recovery objectives, and failover processes.
Monitor infrastructure performance, capacity, availability, and service-level agreements.
Lead infrastructure modernization and cloud migration initiatives.
Implement automation, Infrastructure as Code (IaC), DevOps, and platform engineering practices where appropriate.
Manage infrastructure-related incidents, root-cause analysis, problem management, and service improvements.
Establish infrastructure KPIs, SLAs, availability targets, and operational controls.
Ensure infrastructure supports regulatory, security, audit, and business-continuity requirements.
Manage infrastructure vendors, managed-service providers, telecommunications providers, and technology partners.
Lead infrastructure budgets, procurement, licensing, and technology lifecycle management.
Manage and develop infrastructure, cloud, network, systems, and IT operations teams.
Collaborate with Application, Data, Security, Digital, Finance, Risk, and business teams.
Ensure infrastructure can support digital transformation, business growth, and changing technology demands.
Insurance & Investments Infrastructure Focus
Insurance
Policy administration platforms
Claims systems
Underwriting applications
Customer portals
Payment platforms
CRM and enterprise applications
Document-management systems
Branch/office connectivity
Investments / Asset Management
Portfolio-management systems
Trading/investment platforms
Market-data infrastructure
Financial and risk systems
Client/investor portals
Custody and transaction platforms
High-availability systems supporting investment operations
Ideal Candidate Profile
12–18+ years of IT infrastructure, systems, cloud, network, or technology operations experience.
5+ years in infrastructure leadership.
Previous experience as:
Head of Infrastructure
Head of IT Infrastructure
Head of Technology Infrastructure
Head of Infrastructure & Operations
Head of IT Operations
Infrastructure Director
Director of Infrastructure
Director of IT Infrastructure
Director of Infrastructure & Operations
VP Infrastructure
VP IT Infrastructure
Head of Cloud Infrastructure
Experience in Insurance, Banking, Investment Management, Asset Management, Wealth Management, or Financial Services preferred.
Strong expertise in:
Enterprise infrastructure
Cloud computing
Hybrid cloud
Data centers
Networking
Servers and storage
Virtualization
Disaster recovery
Business continuity
IT service management
Infrastructure security
Infrastructure monitoring
Strong knowledge of AWS/Azure/GCP, virtualization, networking, storage, backup, and enterprise systems.
Experience with ITIL, service management, SLA/KPI management, and operational governance.
Experience leading infrastructure modernization and cloud migration.
Strong vendor, budget, procurement, and technology-lifecycle management experience.
Strong understanding of cybersecurity and infrastructure resilience.
Relevant bachelor's degree; certifications such as ITIL, CCNP, CISSP, Azure/AWS certifications, VMware, or related credentials are advantageous.