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Assistant Director of Housing Operations at The Texas A&M… · Prairie…
Skills
Job Description
Job Title Assistant Director of Housing Operations
Agency Prairie View A&M University
Department Housing & Residential Life
Proposed Minimum Salary Commensurate
Job Location Prairie View, Texas
Job Type Staff
Job Description **Important Immigration information:***A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Texas A&M University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Texas A&M University subject to this fee.*In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate. _____________________________________________________________________________
The Assistant Director of Housing Operations serves as a member of the Housing & Residential Life leadership team and provides strategic oversight for housing operations. This position is responsible for occupancy management, housing assignments, customer service operations, housing technology systems, and student billing processes. The Assistant Director supports institutional objectives related to student success, retention, and enrollment through efficient operations, data-informed decision-making, and a commitment to service excellence.
Must be able to live on campus in a staff apartment provided for a temporary period as established by the Residence life senior leadership team. This position is not designed to be a live-in or live-on role permanently.
The salary is determined in accordance with the University’s compensation structure and will be commensurate with the candidates’ education and experience, within the assigned salary range for this position.
Responsibilities: Occupancy Management & Customer Service
Direct and manage housing occupancy processes to maximize utilization and support enrollment goals.
Oversee room assignments, room selection processes, and residential meal plan administration.
Administer housing management systems (e.g., StarRez or similar platforms) to support assignments, applications, and reporting.
Lead housing office customer service operations, ensuring professional and responsive service delivery.
Develop and analyze occupancy and demand reports to inform planning and decision-making.
Coordinate specialized housing assignments, including group placements and Living Learning Communities (LLCs).
Supervision & Staff Development
Supervise professional staff, including managers and coordinators, as well as student employees.
Provide training and professional development related to housing operations, systems, and procedures.
Support implementation and coordination of Living Learning Communities in collaboration with campus partners.
Serve as an escalation point for complex housing concerns, complaints, and operational issues.
Administration, Technology & Financial Operations
Oversee housing management systems, ensuring accuracy, efficiency, and continuous process improvement.
Manage departmental technology operations, including system administration, upgrades, licensing, and vendor coordination.
Oversee operational processes, including move-in/move-out, early arrivals, extended stays, and break/summer housing.
Administer and monitor housing-related billing, including room damages, billing adjustments, and appeals.
Ensure accurate processing of room and meal plan changes in compliance with university policies.
Support enforcement of university residency requirements.
Coordinate housing operations for summer programs, camps, and conferences.
Leadership, Compliance & Risk Management
Serve as a member of the departmental leadership team and contribute to strategic planning initiatives.
Develop, implement, and enforce housing policies and procedures in accordance with university and system regulations.
Utilize data and trends to support forecasting, occupancy planning, and long-term strategy development.
Ensure compliance with federal, state, and university regulations, including the Clery Act, Title IX, and Drug-Free Schools Act.
Conduct risk assessments related to housing operations and technology systems.
Participate in on-call rotation and respond to emergencies and crisis situations as required.
Represent Housing & Residential Life on university committees and collaborative initiatives.
Other Duties
- Performs other duties as assigned.
Required Education and Experience:
- Bachelor’s degree in higher education, business administration, student affairs, or a related field.
- Six years of in residence life, housing operations, or related area.
Required Knowledge, Skills and Abilities:
- Knowledge of word processing and spreadsheet applications. Knowledge of University housing operations.
- Ability to multitask and work cooperatively with others.
- Knowledge of university housing operations and student services.
Preferred Qualifications:
Master’s degree in a related field.
Experience in housing occupancy management, assignments, or customer service operations.
Previous leadership role (manager/assistant director/director) in housing leadership team/housing operations.
Proficiency with housing management systems and standard business software applications.
Strong organizational and project management skills.
Ability to manage multiple priorities and work collaboratively across departments.
Effective communication, leadership, and interpersonal skills.
Analytical and problem-solving abilities with attention to detail.
Licensing / Professional Certification
- Valid driver’s license required.
- Must be eligible to operate university vehicles in accordance with institutional policies.
Other Requirements:
Ability to work beyond normal business hours, including evenings and weekends.
Participation in an on-call duty rotation requiring availability for emergency response.
Ability to travel across campus and respond to facilities or student-related incidents.
Ability to perform physical tasks such as walking, standing, climbing stairs, and lifting moderate weight as needed.
Compliance with all university, Texas A&M University System, and state regulations.
Commitment to fostering a student-centered residential environment that supports academic success and personal development.
Job Posting Close Date:
- 07/08/2026 Required Attachments:
Please attach all required documents listed below in the attachment box labeled as either “Resume/CV or Resume/Cover Letter” on the application. Multiple attachments may be included in the “Resume/CV” or Resume/Cover Letter” attachment box. Any additional attachments provided outside of the required documents listed below are considered optional.
Resume or Curriculum Vitae
Cover Letter **Application Submission Guidelines:**All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs, etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site.The required documents listed in the above "Required Attachments" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above at 936-261-1730 or jobs@pvamu.edu should you need assistance with the online application process.Background Check Requirements:
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.