About The Role

Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As an Asset Protection Specialist you will be responsible for assisting with all aspects of Loss prevention, investigations, physical security, and safety within the Authentication Center. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Everyday

• This position is the first point of contact between Asset Protection and all TRR employees, therefore strong customer service skills and a friendly, professional attitude are essential.
• This position will service the main entrance the majority of the time as well as securing the building.
• This position serves a multi-purpose function including building security, shortage control, auditing, conflict resolution, inventory, and many other duties as assigned by the Asset Protection Leadership team.
• This position will assist with daily video reviews, high value investigations, and various other special projects in support of the Asset Protection and Operations Team.
• This position will conduct multiple daily, weekly, and monthly Authentication Center audits to ensure shortage control, safety, and all other Asset Protection policies and procedures are being adhered to.
• This position may require you to support off-site functions such as photo shoots, private showings, events, etc. Event schedules are both during regular business hours and off hours.
• The candidate should have the ability to sit/stand for extended periods of time.
• The ability to be able to communicate and execute security protocols i.e. bag checks, badge enforcement, metal detector/wanding, parking lot control, merchandise check in/out procedures, etc.
• The candidate should have the ability to handle and identify any security/safety related issues.
• The position requires a full flex open availability with the expectation of working evenings and weekends as needed.
• The candidate should have the ability to build strong partnerships with all levels of leadership in the Authentication Center.
• Overtime is sometimes required to meet the business needs.

What You Bring To The Role

Minimum Requirements:

• Strong customer service skills.
• A professional appearance and demeanor.
• Be self-motivated.
• Ability to write and communicate in a professional manner.
• Understanding of high-end retail and brands.
• Ability to lift and move 50lbs of merchandise and supplies.

Preferred Requirements:

• 2 years of Loss Prevention, Asset Protection, or Security is preferred.
• Proficiency with Mac OS and Google Suite
• Proficient in utilizing CCTV.

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefitshere.

The expected hourly rate for this role is $18.5-$19. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.