Operations & HR Manager at The Rants Group in Olympia, WA

The Rants Group is a third-generation, family-owned commercial real estate brokerage and property management company that has been serving the South Sound since 1973. We're a locally owned business with deep community roots, a strong reputation, and a team that genuinely enjoys working together. We're looking for someone who thrives in a small-business environment and enjoys wearing many hats. One hour you might be reviewing financial reports and analyzing company performance, the next you're helping onboard a new employee, coordinating with our CPA, improving an internal process, or helping solve an operational challenge. If you're the type of person who likes variety, enjoys solving problems, and takes pride in keeping a business organized and running smoothly, we'd love to talk with you.

About the Role The Operations & HR Manager is a key member of our management team responsible for financial oversight, operational administration, and human resources coordination. This position serves as the primary liaison between company leadership and our outside bookkeeper, CPA, employment attorney, insurance professionals, vendors, and department managers. The role is responsible for reviewing financial information, maintaining management reports, monitoring key business metrics, and helping leadership make informed decisions regarding growth, profitability, and operational performance. The position also coordinates the company's human resources processes. Ownership remains actively involved in significant personnel decisions, while the Operations & HR Manager ensures employee matters are properly documented, processes are followed consistently, deadlines are tracked, and appropriate advisors are consulted when needed. We're looking for a business-minded professional who enjoys working in a small company environment, is comfortable wearing many hats, and can move easily between financial reporting, operational problem-solving, HR administration, and project coordination.

What You'll Be Doing

Financial Oversight, Reporting & Business Strategy
This is the largest component of the role. You'll work closely with ownership, our outside bookkeeper, and CPA to provide meaningful financial oversight and help leadership understand the financial health and performance of the business.

Responsibilities include:

• Reviewing monthly financial statements, management reports, and key business metrics
• Monitoring revenue, expenses, payroll, profitability, and cash flow
• Analyzing trends and identifying opportunities to improve profitability and operational performance
• Developing and maintaining KPI reporting and management dashboards
• Assisting ownership with budgeting, forecasting, and financial planning
• Reviewing brokerage, property management, and maintenance business performance
• Monitoring commissions, bonuses, and compensation-related records
• Identifying errors, unusual activity, missing information, or financial risks requiring attention
• Working closely with the third-party bookkeeper and CPA to ensure accurate and timely reporting
• Tracking recurring obligations, subscriptions, insurance, licenses, and vendor expenses
• Supporting company initiatives focused on growth, efficiency, and long-term profitability

You don't need to be a CPA, but you should be comfortable working with financial reports, asking questions, identifying trends, and helping leadership make informed business decisions.

Human Resources Administration
You'll help keep employee records, processes, and documentation organized and compliant.

Responsibilities include:

• Coordinating recruiting, interviewing, hiring, onboarding, and offboarding activities
• Maintaining personnel files and employment records
• Administering new hire paperwork, benefits enrollment, employment changes, and required documentation
• Coordinating employee benefits administration
• Maintaining employment policies, forms, and HR procedures
• Tracking employee training, certifications, and performance review schedules
• Managing onboarding and offboarding processes
• Supporting employee communications and training initiatives
• Helping ensure compliance with employment-related requirements

Employee & Manager Support

You'll help managers and employees navigate workplace matters while ensuring processes are handled consistently, professionally, and with appropriate documentation.

Responsibilities include:

• Maintaining documentation related to performance management, employee development, coaching, and corrective action processes
• Tracking follow-up items, deadlines, and required documentation
• Supporting managers with HR processes and best practices
• Coordinating with employment counsel and outside advisors when needed
• Identifying situations that require escalation to leadership
• Helping ensure employee matters are handled consistently, fairly, and professionally

Operations & Administration

As a small business, we need someone who can jump in wherever needed.

Responsibilities include:

• Supervising one administrative support staff member and helping prioritize workload and responsibilities
• Improving administrative systems, workflows, and processes
• Coordinating vendors, service providers, and office operations
• Managing software subscriptions and company records
• Tracking renewals, licenses, insurance, and key deadlines
• Supporting technology and process improvement initiatives
• Coordinating special projects and company initiatives
• Assisting leadership with follow-up and implementation of strategic priorities
• Helping departments stay organized, accountable, and aligned with company objectives
• Maintaining corporate records and coordinating annual requests from accountants, attorneys, insurance providers, and other business advisors

What We're Looking For

Required Experience

• 5+ years of experience in business operations, accounting, finance, HR administration, office management, or a related role
• Experience working in a small business environment
• Strong financial reporting and analytical skills
• Experience reviewing financial statements and management reports
• Strong organizational and project management skills
• Ability to manage multiple priorities and changing demands
• Excellent communication and problem-solving abilities
• Strong attention to detail
• High level of discretion and professionalism
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, Word, and SharePoint

Preferred Experience

• Financial reporting or bookkeeping oversight
• QuickBooks Online experience
• Payroll and benefits administration
• Human Resources administration
• Experience working with outside CPAs, attorneys, or professional advisors
• SHRM, PHR, bookkeeping, accounting, or business-related credentials

Why This Role Is Different

This position is ideal for someone who:

• Enjoys variety and problem-solving
• Likes wearing many hats
• Prefers a smaller company over a large corporate environment
• Enjoys working directly with ownership
• Likes both numbers and people
• Enjoys analyzing business performance and helping drive results
• Takes pride in creating organization and accountability
• Wants meaningful responsibility without layers of corporate bureaucracy
• Likes turning information into action and helping a business grow

This role is probably not a fit for someone looking for a highly specialized HR-only or accounting-only position.

Compensation & Benefits

Salary: $75,000 - $85,000 / year

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off
• Paid Sick Leave
• Gym Membership

Hours: Monday - Friday 8AM - 5PM

Why Join The Rants Group? We're a family-owned company that believes in long-term relationships, practical decision-making, and taking care of our people. This role offers the opportunity to become a trusted member of the leadership team, gain exposure to every aspect of the business, and make a meaningful impact on the company's people, operations, and financial performance. If you enjoy working closely with ownership, solving a wide variety of business challenges, and helping a growing company operate more effectively and profitably, we'd love to hear from you.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• HRIS management: 5 years (Required)
• HR/Admin management for a small company (< 50 people): 5 years (Required)

Ability to Commute:

• Olympia, WA 98501 (Required)

Work Location: In person