Team Member at The Rank Group (UK) in Stevenage, England, GB

Competitive Salary: £12.71 per hour + Amazing Perks! Hours: Real contracts from 8–35 (no zero‑hour contracts) Paid breaks Rewards platform 50% off food & soft drinks (you + 3) Pension & Life Assurance Company Sick Pay Career development opportunities Uniform provided

Bring the fun, deliver the service.

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalate issues when needed.

Your Impact:

Guest moments: greet, serve, and support customers so every visit feels special. Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions. Game support: help customers understand how our games work and keep energy high around the venue. Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly. One‑team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning—so service flows smoothly.

You’ll Bring:

Customer‑first attitude with great people skills; friendly, upbeat, and helpful. Pace & focus in a busy environment; organised with good attention to detail. Team player energy - clear communication and willingness to learn on shift. Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.