HVC & VIP - Bingo Rewards & Casino HVC… at The Rank Group · Quatre…

Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.
Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.
With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Bingo Rewards & Casino HVC Administrator
Main Accountabilities and Responsibilities

This role includes responding to all Rewards & HVC queries in a timely and professional manner Work across multiple products, with a focus on bingo, slots, casino, games, and sports. Liaising with high value clientele through email, phone, live chat and account messaging on a daily basis Develop good rapport with profitable/ high value or loyal rewards customers in order to reactivate, retain and acquire their play Daily contact with players including inbound queries and complaints with an aim to resolve the issues asap Ensure that target and service levels are maintained, and quality control procedures adhered to Liaising with various teams on a daily basis such as Fraud & Payments, CRM, Customer Service and those based in other locations Monitoring customer spend and holding Safer Gambling conversations when needed. Be aware of safer gambling guidelines, and act as an ambassador for safer gambling ensuring the business meets its own requirements to be a responsible operator, adhering to specified compliance and license policies and regulations Assist the Customer Verification Team when required for any Enhanced Due Diligence needs To meet targets against productivity, quality and KPIs set by the team leader

Working days: Monday to Sunday.
Working hours: From 11:00 to 20:00/; From 14:00 to 23:00/ 15:00 to 00:00.
Knowledge, Expertise and Qualifications
Strong customer service skills Proven knowledge and or experience of bingo/gaming/casinos Knowledge of customer service and retention Proficient in Microsoft Excel, Word and Outlook Excellent time management and organizational skills
Personal Qualities
High self-discipline with strong independent organizational skills and results orientated Strong interpersonal skills Prepared to go the extra mile when required Ability to remain professional and productive whilst under pressure Excellent communication both written and oral Enthusiastic team player with the drive to work independently Outgoing personality with a ‘can do’ attitude Ability to come up with ideas/concepts and suggestions/improvements.

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself
You’ll get a competitive salary combined with some great benefits.
Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.
*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.
#Interactive