Rooms Division Manager at The QHotels… · Grantham

Do you pride yourself on providing outstanding guest service? Are you a people orientated individual? The important stuff: Free health club membership (T&Cs apply) Discounts across golf including membership, guest rates, green fees, buggies and clothing Discounts across The QHotels Collection Family & Friends discounts in hotels across The QHotels Collection Support with training & professional qualifications, including course fees! Various learning & development available Access to an Employee Assistance Program – Hospitality Action Refer a friend scheme FREE parking AND……much, much more! What will I do? You'll be responsible for Front of House, Housekeeping and Guest Services, ensuring the hotel operates efficiently, delivers outstanding service, and achieves excellent commercial results. As a leader, you will drive guest satisfaction, maintain the highest standards of cleanliness, presentation and efficiency, monitor occupancy levels and ensure exceptional guest service at all times.
Is this the role for me? Previous experience within a front office, reception or front of house position, or equivalent People management experience Quality & standards driven Outstanding customer service skills Conflict resolution Curious to find out more? Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa. The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all.  We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.   We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.