Service Supervisor at The Papé Group in Fremont, CA

Service Supervisor

PAPE’ MACHINERY, INC. - CONSTRUCTION & FORESTRY DIVISION –
FREMONT, CA

SERVICE SUPERVISOR:

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a member to lead their Service team in Fremont, CA.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ team!

WHAT YOU’LL DO:

As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. Every day you will:

• Supervise service department personnel, including mentoring, coaching, providing feedback, and giving annual reviews.
• Organize, prioritize, schedule and assign work to service personnel and monitor their performance, with a focus on minimizing customer downtime and completing repairs on time.
• Drive timely completion of customer repairs by keeping jobs moving, coordinating parts availability, and resolving bottlenecks quickly.
• Ensure completed work orders are closed out and customers are invoiced promptly, with accurate labor, parts, and documentation.
• Monitor work-in-process and aging work orders to keep repair and billing turnaround times low.
• Keep customers informed on repair status, estimated completion, and any changes in scope or cost.
• Estimate customer repairs.
• Quote Sales Department custom jobs for sold new equipment.
• Support the Rental department by promptly repairing and/or checking in machines.
• Follow company policy regarding credit and cash transactions.
• Mentor apprentice technicians and support established journeymen.
• Maintain the highest standards in safety practices and policies.
• Assist management in achieving departmental goals and metrics, including repair turnaround and billing timeliness.
• Bring prior operational experience, with an understanding of budgeting, staffing, and personnel procedures.
• Provide stellar customer service with a positive attitude.
• Lead with strong leadership skills and mindset.

WHAT YOU NEED:

To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers. This position requires excellent verbal and written communication skills along with basic computer skills, including Microsoft Word and Excel. Prior experience as a mechanic with construction equipment is necessary. An established track record of service supervision is preferred.

Compensation: $75,000 - $148,000/yr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.