Customer Service Advisor - Phone Coop at The… · Manchester

OurCoop is looking for a Customer Support Advisor to join our thriving Utilities sector. You’ll be part of a socially responsible business that is driven to make a clear difference. You will be welcomed into an exceptional team, where teamwork is at the very core of how we live and work

As a Customer Support Advisor, some of your key responsibilities will include:

• Dealing with queries via inbound calls & emails, taking a customer-first approach

• Offering the best advice through account reviews, ensuring our customers are on the right product for them

• Delivering sales through service with existing members and customers

• Identifying customer experience improvements and escalating accordingly

Qualifications

To be a successful candidate for this role, you will need:

• 6 months contact centre experience – desirable

• A can-do attitude along with a solution-focused mindset

• Flexibility to support across the wider customer service team

• Excellent communication skills - both written and verbal

Benefits

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday

• 30 Days Annual Leave - Rising with service up to a maximum of 37 days

• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support

• Full Training and Accredited Development Plans

• Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at careers@midcounties.coop