Senior Specialist Order Management at The Magnum… · Pune Ice…

Senior Specialist Order Management

Location: Pune Ice Cream Office

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

ABOUT ICE CREAM: Life Tastes Better with Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products

JOB PURPOSE:

The Sr. Specialist is responsible for the day-to-day operational excellence and delivery of the Invoice-to-Cash lifecycle across the global regions.

This role acts as a critical bridge between global process standards and regional execution, ensuring that the Third-Party Service Provider (3PSP) performs O2C activities at the keystroke level with accuracy, timeliness, and compliance with business requirements.

The role focuses on “running the engine”- supporting vendor performance, resolving operational issues, and ensuring that order management, invoicing, collections, and dispute processes are executed seamlessly in the global market context.

KEY RESPONSIBILITIES:

1. Operational Oversight & Vendor Management

• 3PSP Coordination: Act as the primary point of coordination and escalation for the 3PSP vendor, ensuring delivery of O2C services including collections, cash applications, credit management and dispute management meets contractual SLAs.
• Keystroke-Level Governance: Monitor execution quality in transactional systems (e.g., SAP S/4HANA, Serrala, SAP-FSCM), ensuring adherence to Global Process Owner (GPO) standards.
• Service Delivery: Oversee timely execution of daily and period-end O2C processes including order entry, billing cycles, cash application, and collections follow-ups.

2. Regional Performance & Execution

• KPI Accountability: Own delivery of key O2C KPIs, including: Days Sales Outstanding (DSO), Cash Collection Effectiveness, Dispute Resolution Cycle Time, Cash Application on Time, etc.
• Operational Reviews: Conduct weekly/monthly performance reviews with the 3PSP and stakeholders to address service gaps and drive improvements.
• Exception Management: Identify and resolve issues such as blocked orders, billing errors, overdue receivables, and disputes.

3. Process Localization & Compliance

• Standardization Adherence: Ensure O2C operations are aligned with global O2C standards, minimizing deviations unless business-critical.
• Documentation & Knowledge: Maintain regional SOPs and ensure 3PSP documentation (SOPs, DTPs) is accurate and up to date.
• Audit & Controls: Ensure compliance with internal controls, SOX requirements, credit policies, and data privacy regulations.

4. Technology & Tactical Enablement

• System Utilization: Ensure effective use of SAP S/4HANA, and other supporting O2C tools like Serrala for Cash Applications, SAP-FSCM for Credit Management, Collections and Disputes Management.
• User Acceptance Testing (UAT): Support/lead testing for system changes or deployments, ensuring all the requirements are validated.
• Data Integrity: Ensure accuracy of master data (customer master, pricing, credit limits, payment terms).

5. Stakeholder & Cross-Functional Alignment

• Regional Bridge: Act as liaison between Commercial, Customer Service, Finance (AR/Credit), and Global GPO teams.
• S&OP Integration: Work with sales and customer teams to resolve order blocks, disputes, and improve customer experience.
• Conflict Resolution: Manage trade-offs between revenue realization, customer service, and risk (credit exposure).

6. Issue Resolution & Continuous Improvement

• Identify root causes of recurring O2C issues (billing errors, delayed collections, disputes).
• Drive corrective actions with 3PSP and internal stakeholders.
• Support automation and process improvement initiatives in O2C operations.

WHAT YOU NEED TO SUCCEED:

Experiences & Qualifications

· University degree in Finance, Business Administration, Supply Chain, or related field.

· 10+ years of experience in Order-to-Cash, Accounts Receivable, or Customer Operations.

· Significant track record managing 3PSPs or BPO partners in a high-volume, keystroke-level environment.

· High "Super-User" comfort level with SAP S/4HANA, SAP-FSCM, and Serrala.

· Experience navigating the diverse market landscape of global regions and managing stakeholders across different time zones and languages.

Must have competencies

• Analytical Thinking
• Strategic Vision
• Communication Skills
• Problem Solving
• Collaboration
• Leadership
• Adaptability

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact

• Free to move fast, experiment and challenge how things are done

• Continuous learning and development as the business grows

• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.