Online Grocery Pick-Up Clerk at The Kroger Co. in Toledo, OH

ONLINE GROCERY PICK-UP CLERK Location: Toledo, OH, United States Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions: ·       Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. ·       In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. ·       Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. ·       In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. ·       E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. ·       Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. ·       Adhere to local, state, and federal laws, food safety procedures, and company guidelines. ·       Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. ·       Read and follow directions given in the note section ·       Ensure quality and freshness of all items chosen ·       Communicate with customers via a portable phone and respond to calls in a professional and timely manner ·       Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars ·       Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping. ·       Process the orders through the point of sale (POS) system ·       Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock ·       Maintain organization and cleanliness of staging areas and equipment ·       Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor ·       Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair ·       Perform required opening and closing procedures ·       Assist in training new e-Commerce team members ·       Meet/exceed productivity standards ·       Ability to work cooperatively in high paced and sometimes stressful environment. ·       Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. ·       Ability to act with honesty and integrity regarding customer and business information. ·       Ability to follow directions and seek assistance when necessary to resolve customer and business issues. ·       Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. ·       Must be able to perform the essential job functions of this position with or without reasonable accommodation. Minimum Position Qualifications: • Ability to work without supervision • Ability to read shelf tags • Basic math skills (i.e., counting, addition, and subtraction) • Excellent oral/written communication skills Desired Previous Experience: • Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier