Hotel Front Desk Agent at The Iron Horse Hotel in Milwaukee, WI

Join our team at the Iron Horse Hotel Milwaukee as a Front Desk Agent. We're seeking a true people person with the ability to multitask and drive guest satisfaction. If this sounds like you, apply today.

Responsibilities

• Welcome guests with personality, warmth, and confidence.
• Check guests in and out efficiently while creating a positive first and last impression.
• Engage with guests proactively, rather than waiting for guests to initiate every interaction.
• Answer phones, respond to guest questions, and provide accurate hotel and local information.
• Handle guest requests, concerns, and service recovery with professionalism.
• Promote hotel outlets, events, amenities, and local recommendations.
• Assist with reservations, room assignments, payment processing, and guest folios.
• Maintain a clean, organized, and polished front desk area.
• Communicate clearly with housekeeping, maintenance, food and beverage, and management.
• Follow all hotel policies regarding cash handling, guest privacy, safety, and security.
• Support the overall operation by being flexible, reliable, and team-focused.

Qualifications

What We Are Looking For

• A strong personality and natural guest engagement.
• Someone who smiles, speaks clearly, and makes guests feel welcome.
• Reliable attendance and punctuality.
• Ability to stay calm and professional during busy periods.
• Strong communication and problem-solving skills.
• Basic computer skills and willingness to learn hotel systems.
• Previous hotel, restaurant, retail, or customer service experience preferred.
• Must be comfortable working evenings, weekends, and holidays as needed.

The Right Fit

You will be successful in this role if you are the type of person who notices guests, starts conversations, remembers details, and takes pride in creating a great experience.

Schedule

This is a full-time position. Availability must include a mix of weekdays, evenings, weekends, and holidays based on business needs.