Pro Customer Service/Sales at The Home Depot in Annapolis, MD

Summary: The Home Depot is dedicated to delivering an exceptional experience for professional customers, including contractors and commercial clients. They are seeking Pro Customer Service/Sales Team members who will support the Pro customer journey, drive sales, and provide outstanding service based on unique project needs. Responsibilities: - Deliver exceptional experience for professional customers - Support every stage of the Pro customer journey, from order fulfillment to product recommendations - Build and maintain professional relationships with Pro customers - Proactively drive sales by leveraging product knowledge and loyalty programs - Meet monthly sales goals and other metrics to drive sales in the store - Assist at the Pro Desk, load materials, manage deliveries, and offer specialized product knowledge - Collaborate with team members to maintain a clean, organized, and safe environment - Resolve delivery issues and communicate Home Depot’s advantages over competitors - Monitor inventory and execute sales initiatives - Uphold the highest standards of customer service and safety Required Qualifications: - Deliver exceptional experience for professional customers, including contractors, property owners, and commercial clients - Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions - Build and maintain professional relationships with Pro customers - Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations - Provide outstanding service based on unique project needs - Meet monthly sales goals and other metrics to drive sales in the store - Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge - Help ensure every Pro customer's project is a success - Collaborate with team members to maintain a clean, organized, and safe environment - Resolve delivery issues and communicate Home Depot's advantages over competitors - Support store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety Preferred Qualifications: - Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need Required Skills: Sales, Product Knowledge, Inventory Monitoring, Delivery Management